Teller - Float

M&T Bank • Berlin, MD • 5d ago

Overview:

As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Float tellers will frequently travel to different branches within a designated area to assist branch staff as needed.

Primary Responsibilities:

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need.

Accurately balance and process customer transactions efficiently following Bank Policy.

Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.

Transition identified sales opportunity and provide introduction to appropriate banking partner.

Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).

Process customer/account maintenance accurately.

Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Scope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial/Supervisory Responsibilities:

Not Applicable

Education and Experience Required:

High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience

Ability to easily travel between branches on an as needed basis

Proven verbal communication skills

Proven interpersonal skills

Proven ability to demonstrated exceptional customer service

Well-organized

Proven time management skills

Proven prioritization skills

Proficient with internet user-level technology

Education and Experience Preferred:

Bilingual based on branch needs

Physical Requirements:

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighing 5lbs - 30 lbs.

Ability to read fine print

Ability to interact with customers in an open face to face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $26.21 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Berlin, Maryland, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Similar Jobs

Teller

M&T Bank • Berlin, MD • 1w ago

Finance, Accounting & Banking

Overview: Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accura...

1w ago

Go to Apply

Senior Accounting Manager

Perdue Farms, Inc. • Salisbury, MD • 2w ago

Finance, Accounting & Banking

Perdue Foods has a goal of becoming the most trusted name in premium proteins by creating products for consumers and for retail and foodservice customers around the globe while changing the way animals are raised for foo...

2w ago

Go to Apply

Collections Specialist I

M&T Bank • Millsboro, DE • 3w ago

Finance, Accounting & Banking

Overview: Responsible for managing an assigned portfolio for open or non-performing assets, mitigating loss situations and reducing potential losses to M&T Bank. Perform mostly outbound calls, via AutoDial. Responsib...

3w ago

Go to Apply

Collections Specialist I

M&T Bank • Millsboro, DE • 3w ago

Finance, Accounting & Banking

3w ago

Go to Apply

Water/Wastewater Operator

Middlesex Water Company • Millville, DE • 2h ago

This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1540036 Water/Wastewater Operator Are we RIGHT for you? The word RIGHT stands for what we VALUE: R...

2h ago

Go to Apply

0649 - Field Admin (Hourly)

Fortrex • Millsboro, DE • 1d ago

Are you looking to support plant level leadership to ensure that all processes and procedures are documented and submitted to corporate headquarters? Are you looking to create efficiencies to make administrative duties e...

1d ago

Go to Apply

Entry Level Pest Control Technician - Millsboro, DE

Viking Termite and Pest Control, Inc. • Millsboro, DE • 2d ago

IT & Engineering

Millsboro, DE, USA | Hourly | 19-21 per hour | Full Time HIRING NOW! Pest Control Technician Competitive Compensation, Great Benefits, Growth Opportunities, Work/Life Balance Looking for a rewarding career, not just anot...

2d ago

Go to Apply

Warehouse Associate

Consolidated Electrical Distributors • Salisbury, MD • 3d ago

Manufacturing & Warehouse

Summary Job title: Warehouse Associate Job ID: null Department: Salisbury - EDS Location: null-null Description Summary: Looking for an associate to work in a fast-paced warehouse environment where every day is different...

3d ago

Go to Apply

Construction Supervisor

Mediacom Communications • Dagsboro, DE • 4d ago

Trucking & Construction

This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1536640 Position Overview:\ Direct all phases of construction, seeing that contractor performs wor...

4d ago

Go to Apply

Wholesale Regional Sales Manager

Perdue Farms, Inc. • Salisbury, MD • 4d ago

Management & Administrative

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)