This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1574438

Position Overview:

To provide technical leadership and supervision to authorized field contractor companies to ensure high quality customer service and workmanship to residential customers.

Position Responsibilities:

Coordinate communication or action needed regarding installation,

special requests, escalated issues, special projects, damage, claims, etc.

Perform or assist with difficult field jobs and handles customer

service complaints related to installation, repair, or disconnection of all contracted Mediacom services.

Resolve technical problems with customers and contractor technicians

through effective verbal and written communication.

Ensure complete resolution of customer complaints, including

follow-up calls.

Required to effectively interface with the Contractor management

representative of Mediacom approved and authorized field contractor companies.

Coordinate with contractor companies, Mediacom warehouse and field

service center to facilitate daily capacity shifting.

Work with management to ensure proper levels of contractors to meet

quota demands.

Responsible for supervision of Mediacom QA policy of installation

vendor jobs.

Oversee contractor badging process, and conducts installation vendor

compliance inspections.

Must be able to maintain regular attendance and be able to work

flexible hours including evenings and weekends.

Must be able to travel as needed.

Perform other duties as assigned.

Mediacom Communications

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