Customer Service Representative

National Dentex • Athens, TN • 20h ago

Description

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX Rogers Dental Lab in Athens, TN.

The regular hours for this position are from 8:00 a.m. to 5:00 p.m., Monday through Thursday, and 8:00 a.m. to 1:00 p.m. on Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

Answering Customer Inquiries: responding to customer questions via phone, email, chat, or other channels.

Resolving Issues and Complaints: addressing and resolving customer concerns in a timely and efficient manner.

Providing Product Information: offering accurate and helpful details about products and services.

Processing Payments: processing payments.

Maintaining Accurate Records: keeping track of customer interactions and transactions.

Collaborating with Other Departments: working with departments to ensure customer satisfaction and resolve complex issues.

Ensuring Customer Satisfaction: striving to provide a positive and helpful experience to all customers.

Escalating Issues: knowing when and how to escalate complex issues to appropriate personnel.

Refers all technical inquires to appropriate team member

Route delivery when needed

All other duties as assigned.

Skills and Abilities Required:

Strong Communication Skills

Data entry and computer skills

Ability to coordinate multiple tasks

Attention to detail

Excellent customer service

Valid Driver's License

Minimum Education and Experience Required:

Required: High school diploma or GED equivalent

Customer Service experience required

Hazardous Materials or Equipment Used:

Disinfectant process chemicals

Personal protective equipment as required.

Office equipment

Insert hazardous materials and/or equipment

Physical Requirements:

Regularly required to sit, stand, walk, and/or reach

Exhibit fine motor skills and/or perform repetitive motions

Good hand-eye coordination

Good manual dexterity

Ability to walk and stand for long periods of time

Repeated bending and kneeling

Vision capabilities: Depth perception, attention to detail and/or color

Push, pull, lift, and/or carry up to 25 pounds

Qualifications

Education

Required

High School or Equivalent or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Similar Jobs

Account Sales Manager

Keurig Dr Pepper • Sweetwater, TN • 23h ago

Management & Administrative

Job Overview: Account Sales Manager for Athens/Sweetwater/Madisonville and surrounding areas Hiring Immediately The Account Sales Manager is responsible for up-selling and fulfillment/replenishment, focused on execution...

23h ago

Go to Apply

Sr. Operations Manager

Amazon • Charleston, TN • 4d ago

Management & Administrative

Description Our Senior Operations Managers are responsible for all budgetary, people development, and operations objectives. The Senior Operations Manager is responsible for all aspects of operations or functions at the...

4d ago

Go to Apply

Account Sales Manager

Keurig Dr Pepper • Athens, TN • 1w ago

Management & Administrative

Job Overview: Account Sales Manager for Ahens,Madisonvile,Sweetwater , TN and surrounding areas Hiring Immediately The Account Sales Manager is responsible for up-selling and fulfillment/replenishment, focused on executi...

1w ago

Go to Apply

Customer Service Rep (72562)

SouthEast Bank • Dayton, TN • 1w ago

Management & Administrative

Position Type Full Time Education Level High School Category Banking Description BASIC FUNCTION: Customer Service Representatives are often the first to interact with new customers and the ones that help them form an opi...

1w ago

Go to Apply

Customer Service Associate

Walgreens • Madisonville, TN • 3w ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

3w ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Dayton, TN • 3w ago

Management & Administrative

Job Description The Commercial Sales Team at AutoZone plays a pivotal role in driving growth across our professional customer base. Focused on delivering quality parts, reliable service, and dedicated support, this team...

3w ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Madisonville, TN • 4w ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

4w ago

Go to Apply

Production Associate

Precision Strip • Vonore, TN • 1d ago

Manufacturing & Warehouse

Vonore, TN, USA | Production | Full Time Come join our team. Are you looking for a career with great pay and work-life balance, along with being part of a team that truly invests in you? At Precision Strip , we take care...

1d ago

Go to Apply

Warehouse Worker

Aerotek • Vonore, TN • 2d ago

Manufacturing & Warehouse

Job Title: Warehouse Worker Job Description This role focuses on receiving, storing, and issuing materials, equipment, and other items within a stockroom, warehouse, or storage yard. You will help maintain accurate inven...

2d ago

Go to Apply

Retail Sales Associate

Harbor Freight Tools • Athens, TN • 2d ago

Retail & Hospitality

180156BRPosting Title:Retail Sales AssociateJob Description: A Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)