Inside Sales Coordinator

Refloor • Troy, MI • 4h ago

Job Type: Full Time

Hourly Pay: $19-$21

Schedule: Mon-Fri, with rotating Saturdays

Who We Are

Refloor is America's fastest-growing flooring company-and it's all thanks to incredible individuals like YOU. Our success is driven by passionate, goal-oriented team members who continue to grow their careers while helping us deliver unbeatable customer experiences nationwide. We value teamwork, continuous learning, and a relentless focus on excellence. If you're ready to grow your skills and take the next step in your career, apply today!

About the Role

The Inside Sales Coordinator supports the Inside Sales team by managing the post-sale process after a customer provides verbal commitment. You'll ensure a smooth transition from sale to completion by handling financing, contracts, scheduling, and Salesforce updates.

This role is ideal for someone who is highly organized, customer-focused, and ready to take ownership of accuracy and follow-through in a fast-paced sales environment. You'll work closely with the Sales and Operations teams to ensure every order is completed correctly and efficiently.

What You'll Be Doing

Handle live customer handoffs and guide them through financing, contracts, and install scheduling

Update Salesforce opportunities with accurate project details and installation notes

Communicate with customers to keep orders moving forward

Generate customer and insurance quotes as needed

Ensure same-day or next-day order completion

Partner with Operations to ensure installation readiness

Support team KPIs and participate in ongoing training and coaching

Qualifications

1-3 years of customer service, administrative support, or sales support experience preferred

Strong communication and interpersonal skills

Excellent organization and attention to detail

Ability to problem-solve and confidently handle customer concerns

Customer-focused mindset with the ability to build trust and create positive experiences

What Refloor Offers

Get paid every Friday

Medical, dental, and vision insurance

Life insurance

Pet insurance

401(k) program

Ongoing training and professional development opportunities

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