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Customer Service Specialist - Customer Services Specialist Sr

State of Minnesota • Brainerd, MN • 3d ago

Working Title: Customer Service Specialist

Job Class: Customer Service Specialist, Senior

Agency: Human Services Dept

Job ID : 94571

Location : Brainerd

Telework Eligible : Yes

Full/Part Time : Full-Time

Regular/Temporary : Temporary

Who May Apply : Open to all qualified job seekers

Date Posted : 05/30/2026

Closing Date : 06/05/2026

Hiring Agency/Seniority Unit : Human Services Dept / DHS Central Office AFSCME

Division/Unit : Health Care Administration / Eligibility and Operations

Work Shift/Work Hours : Day Shift / Varies

Days of Work : Monday - Friday

Travel Required : No

Salary Range: $22.23 - $30.09 / hourly; $46,416 - $62,827 / annually

Classified Status : Classified

Bargaining Unit/Union : 206 - Clerical/AFSCME

Work Area : F - Health Care Administration

End Date : 01/29/2027

FLSA Status : Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : No

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

**This posting may be used to fill multiple openings

This position requires the incumbent to successfully complete a portion of the in-person training out of the Brainerd office.

This position is Monday through Friday and eligible for telework for applicants who reside in Minnesota with supervisory approval and satisfactory performance.**

This position exists to provide direct technical assistance to consumers applying for Minnesota Health Care Programs through the online application process. The incumbent serves as the primary telephone contact for consumers experiencing difficulties with the online application, Login MN account access, and all aspects of their online experience when applying for or managing their health care coverage.

The Customer Service Specialist provides real time phone support to consumers as they complete their online application, offering step-by-step guidance, resolving or referring Login MN and account access issues, and troubleshoots technical problems that prevent consumers from successfully submitting or managing their online applications. This includes identifying and escalating system errors, navigation barriers, and other technical obstacles that consumers encounter during the online application process.

A successful candidate must demonstrate strong communication abilities, proficient technical and troubleshooting skills, and the capacity to support consumers through detailed processes with clear, empathetic guidance.

Minimum Qualifications

Two years of customer service experience.

Strong computer skills with the ability to navigate multiple software applications, databases, as well as possessing data entry skills.

Ability to communicate confidently and effectively with consumers, stakeholders, and other DHS staff sufficient toprovide accurate and practical information on individual cases.

Ability to read, speak and write English well enough to understand, apply and explain complex eligibility policies.

Preferred Qualifications

Experience in Health Care with an emphasis on Minnesota Health Care Programs.

Present self with professionalism and patience, deescalating upset callers and routing issues appropriately.

Apply principles of protected health information, accurately provide assistance to only those who are able to obtain the information.

Ability to multi-task and work independently with a strong work ethic and demonstrated record of regular attendance.

Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.

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