Customer Service Representative I

Deluxe • Minnesota, Minnesota • 14h ago

Shift: 1st - Monday - Friday 10:30am - 7:00pm (CST)

*Training Schedule - Monday - Friday 8:30am - 5:00pm (CST)

Job Duties:

This position handles inbound customer service calls. Provides timely, effective and professional responses to a variety of customer inquiries while consistently ensuring delivery of exceptional customer experience during every interaction.

Identify the customer's needs, suggest products and services.

Maintains and modifies customer records, utilizing various databases to verify and retrieve data while responding to order inquiries, placing new and /or re-orders.

Resolves product or service problems by selecting the appropriate action to expedite the immediate resolution while delivering optimal customer experience.

Basic Qualifications:

Education and Experience: Basic knowledge of computers.

Preferred Qualifications:

Education and Experience: HS/GED and 1 year of Customer service

Additional Basic Qualifications:

Must be 18 years of age or older

Why Join Us:

We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more!

There is a reason we boast numerous awards like "Great Place to Work Certified" and "Best Place to Work" For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization.

A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture.

Compensation

The compensation range for this position is $15.50 - $16.10 hourly. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

Healthcare (Medical, Dental, Vision)

Paid Time Off, Volunteer Time Off, and Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption and Surrogacy Assistance

Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster (http://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com .

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