RMS Learning Facilitator (Global)

Apex Systems • Chicago, IL • 2h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13467194

Job Description:

Searching for Learning Facilitators to join our global revenue management education team to support hotels globally in the training and adoption of clients new systems: IDeaS G3, Optix and RevPlan and CRS, SynXis.

POSITION RESPONSIBILITIES:

The Learning Facilitators provide a critical role of supporting our hotels globally in the use of clients new revenue management system, IDeaS and SynXis. This position will be responsible for generating support documentation, learning content creation, course execution and facilitation, and upholding client standard procedures and guidelines all across the globe.

This position will collaborate and directly support the Global Revenue Management Training and Operations team. Required experiences for this position includes IDeaS G3, Optix and RevPlan, SynXis CRS Opera Cloud PMS. Fluent in another language outside of English is ideal. This position will be working contracted number of hours but must be flexible to support hotels in Asia and Europe.

To be successful in this role, knowledge of IDeaS G3 and SynXis and flexible working hours is key. Superior oral and written communication skills are a plus. Previous IDeaS and SynXis system implementation and hotel RM experience is required.

EXPERIENCE AND QUALIFICATIONS:

IDeaS G3, Optix and RevPlan user, implementation and facilitation experience

SynXis user, implementation and facilitation experience

Requires understanding of revenue management systems and implementation of processes

Training facilitation, communication, documentation skills

Creating and delivering training material

Coordination of implementation check lists

Coordinating registration, follow-up communications, tracking and managing learning completion

Able and willing to work in various time zones with specific emphasis to Asia and SWA

Skilled in Microsoft Office suite of applications including Excel, Word, Access, PowerPoint, etc.

Can operate in a fast-paced, dynamic, complex system/corporate environment

Adapt and change with evolving learning needs

Must be able to sit at a desk for up to 8 hours per day. Walking and standing are required for the remainder of the workday.

Travel may be required but no more than 10% of the time based on needs.

Requires grasping, writing, standing, sitting, walking, listening, and hearing ability and visual acuity.

Requires manual dexterity to use and operate all necessary equipment

Must have finger dexterity to be able to operate office equipment such as computers, printers, telephones, and other office equipment as needed

Ability to develop and deliver training materials

Ability to develop and deliver implementation processes and checklists

Ability to develop and deliver effective presentations

Ability to manage group and interpersonal conflict situations effectively

Ability to travel by air and car

Minimum of 2 years of experience in coordinator level position in hotel industry revenue management using revenue management systems and reservation systems

Minimum of 2 years involved in a dynamic team environment

Minimum of 3 years experience in Microsoft Office suite of applications and related data management systems

Demonstrates a commitment to client core values

EDUCATION:

Bachelors Degree preferred but not required. Degree in Hotel Management or related field preferred

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at[emailprotected{cfemail="791c14091516001c1c0a1c0b0f101a1c0a3918091c010a000a0d1c140a571a1614"}or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awa

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