Account Specialist

TEKsystems • Santa Ana, CA • 22h ago

Customer Service Account Specialist (Entry-Level)Overview

The Customer Service Account Specialist serves as a key extension of the Sales team, responsible for managing customer accounts, processing high-volume orders, and delivering exceptional service. This role requires strong attention to detail, multitasking ability, and a customer-first mindset in a fast-paced environment.

Key Responsibilities

Process and manage customer orders received via phone, email, website, fax, and EDI with a high degree of accuracy

Respond to customer inquiries regarding product details, pricing, availability, and order status

Reconcile dealer and national accounts by auditing transactions, freight claims, and proof of delivery; process credits/debits as needed

Resolve invoice discrepancies and ensure accounts remain current and accurate

Apply pricing programs and discounts in coordination with Sales

Support transactions involving government entities and end-user billing

Review and release 200+ delivery receipts daily while maintaining accuracy and compliance

Provide online customer support for orders, invoicing, and payment inquiries

Proactively follow up with customers on backorders and coordinate timely release

Address and resolve customer complaints in partnership with internal departments

Collaborate with Supply Chain on freight quotes, order status, and inventory updates

Generate customized reports using Excel and Access to support customer needs and business insights

Ensure consistent account coverage and support team operations as needed

Required Skills & Qualifications

Strong customer service and call center experience within a high-volume environment

Excellent verbal and written communication skills

Proven ability to multitask, prioritize, and manage competing deadlines

High attention to detail with strong problem-solving and decision-making skills

Proficiency in Microsoft Office (Excel and Word required)

Team-oriented with the ability to collaborate cross-functionally

Experience

2-3 years of customer service or account management experience preferred

Experience in a call center or high-volume customer-facing environment is highly desirable

Education

High school diploma or GED required

Top Skills

Customer Service

Call Center Operations

Account Management

Job Type & Location

This is a Contract to Hire position based out of Santa Ana, CA.

Pay and Benefits

The pay range for this position is $23.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Santa Ana,CA.

Application Deadline

This position is anticipated to close on May 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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