Summary This position serves as a Information Technology Specialist (INFOSEC/CUSTSPT), located in the Department of Justice, Office of the Chief Information Officer, Service Delivery Staff in Washington, DC. The incumbent is responsible for perform duties such as information security, end-user support, Asset Management, Service Level Agreement oversight, Contracting Officer Representative, and project management support for the Senior Leadership Offices and Senior Management Offices. Responsibilities The duties and responsibilities for an Information Technology Specialist (INFOSEC/CUSTSPT) GS-2210-14 generally include, but are not limited to, the following: Providing Team Lead support to dynamic and complex IT customer service to senior leadership and high level executives to achieve high-level organizational objectives. Evaluating end-user requirement data and proposed customer service models sufficient to identify, evaluate and adapt new methods to enhance customer satisfaction. Strategically planning and governing the planning and delivery of hardware and software services to high level executives. Scheduling and directing staff meetings with other Senior Leaders to provide assistance, analyze problem areas, and to evaluate the effectiveness of customer service support. Requirements Conditions of Employment Qualifications To qualify for the position of Information Technology Specialist (INFOSEC/CUSTSPT), at GS-2210-14, you must meet the basic qualification requirements listed below. Basic Qualifications (2210 series): Attention to Detail - Is thorough when performing work and conscientious about attention to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: To qualify for the GS-14 grade level, your resume must demonstrate one (1) year of specialized experience equivalent to at least the GS-13 grade level in the Federal service, or comparable non-Federal experience. Specialized experience is defined as experience performing the following duties: Leads and oversees technician teams that support computer hardware/software and peripherals; providing strategic support to senior executives to facilitate seamless operational efficiency and alignment of organizational objectives. AND Leads customer support functions; providing technical IT guidance, interpretation, and implementation oversight of applicable information security policies, processes, and practices. You MUST meet all qualification requirements by the 04/21/2026 of this announcement. Your resume must support your responses to the application questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating. See the Required Documents section for important notes about what must be included in your resume. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. For the GS-14 level, you must meet the qualification requirement using experience alone. No substitution of education for experience is permitted. Additional Information Additional selections may be made from this announcement. This announcement is being advertised under an agency specific OR a government-wide Direct-Hire Authority approved by OPM for filling vacancies when a severe shortage or critical hiring need exists. Veterans Preference and other Category Rating procedures do not apply to this announcement. Applicants must meet all qualification requirements of the position. The hiring office may interview and select any qualified candidate of their choosing from the qualified pool. See OPM, Direct Hire Authority for more information. Career Transition Programs (CTAP or ICTAP): These programs apply to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position, you must: Be rated well-qualified for the position based on the competencies listed above; and submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-qualified is defined as having knowledge, skills, abilities, and/or competencies clearly exceeding the minimum qualification requirements for the vacancy. EEO Statement/Policy: The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. More information can be found here: https://www.justice.gov/jmd/media/1425556/dl?inline. DOJ Reasonable Accommodation Statement: Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. The DOJ Reasonable Accommodation policy can be found here: https://www.justice.gov/jmd/reasonable-accommodation#policy Selective Service: If you were born male, on or after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. Additional information is found at: www.sss.gov. Fair Chance to Compete for Jobs: The Fair Chance Act prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOJ employee or Federal contractor acting on its behalf has violated your rights under this Act, you may submit a written complaint within 30 days of the date of the alleged non-compliance directly to Ebony Stephenson at Ebony.Stephenson2@usdoj.gov. Note: In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201(b) certain positions are exempt from the provisions of the Fair Chance Act. This position is excluded from the bargaining unit.
