Customer Service II

ManpowerGroup • Little Canada, MN • 4h ago

Our client, a leading organization in the healthcare industry, is seeking a Customer Service II to join their team. As a Customer Service II, you will be part of the Customer Support Department supporting the Customer Service team. The ideal candidate will have excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: Customer Service II

Location: Little Canada, MN

Pay Range: $22/hr

What's the Job?

Receives and processes customer rental and purchase orders following established procedures

Interprets and clarifies customer orders for the shipping department, creates shipping paperwork, and communicates waybill information

Maintains ongoing contact with customers until shipments are received at the destination

Follows up on order discrepancies, credit holds, and product availability issues, collaborating with team leads and supervisors

Provides updates on order status, inventory, and supports billing corrections to ensure accuracy

What's Needed?

High school diploma or equivalent, with relevant specialized training or experience

Minimum of two years of experience in customer service or a related environment

Strong communication and interpersonal skills

Ability to interpret and clarify customer orders effectively

Proficiency in maintaining and updating ERP and CRM databases

What's in it for me?

Opportunity to work in a dynamic and supportive environment

Chance to develop your skills within a reputable organization

Engagement in meaningful work that impacts customer satisfaction

Supportive team culture that values diversity and inclusion

Potential for career growth and professional development

Upon completion of waiting period consultants are eligible for:

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Account

Supplemental Life Insurance

Short Term and Long Term Disability Insurance

Business Travel Insurance

401(k), Plus Match

Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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