Working Title: IT Service & Support Technician
Job Class: Information Technology Specialist 2
Agency: Minnesota IT Services
Job ID : 93163
Location : Golden Valley
Telework Eligible : No
Full/Part Time : Part-Time
Regular/Temporary : Limited
Who May Apply : Open to all qualified job seekers
Date Posted : 03/28/2026
Closing Date : 04/03/2026
Hiring Agency/Seniority Unit : Minnesota IT Services
Division/Unit : Perpich Center for Arts Education
Work Shift/Work Hours : Day Shift
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $28.18 - $45.82 / hourly
Classified Status : Unclassified
Bargaining Unit/Union : 214 - Professional Employees (MAPE)
End Date : Anticipated to last up to two (2) years
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : No
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Minnesota Department of Education (MDE). MNIT MDE manages the technical functions critical to managing public education in Minnesota; supporting systems including funding disbursement and large-scale, public-facing school performance data reporting.
The IT Service & Support Technician provides educational technology support to students, staff, administration, and other stakeholders at the Perpich Center for the Performing Arts School. This on-site position is responsible for delivering routine and moderately complex technical support to overcome technical hurdles with technologies in use, including group policy, client management, and imaging.
This role supports Mac OS, Microsoft Windows, and Apple iOS devices, and performs virus and malware removal, workstation imaging, patching, asset management, and Microsoft Office support. The technician will manage and modify security groups, apply Group Policy settings under guidance, and provide both remote and in-person assistance through an internal service desk system.
A significant portion of this role involves creating, modifying, and maintaining internal documentation and knowledge base articles to ensure consistent service delivery across the team. The position also requires effective communication with partners regarding the status and resolution of incidents and requests in a timely manner.
This position is temporary and includes full state fringe benefits; it is anticipated to last two (2) years.
This position requires onsite work daily at 6125 Olson Memorial Highway, Golden Valley, Minnesota.
Minimum Qualifications
To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) :
Position requires a minimum of two (2) years of IT related experience in supporting Mac OS, Microsoft Windows 10 and 11, and Apple iOS devices in a school or enterprise environment.
Experience must include:
Experience supporting computer hardware and printing in a network environment
Experience working with Active Directory, Group Policy, and Networking (TCP/IP, protocols, and services).
Proficiency in Google Workspace Apps, Apple Apps, and Microsoft Office.
Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.
Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master's degree for eighteen (18) months of experience; a bachelor's degree for one (1) year; and an associate's degree for six (6) months.
Preferred Qualifications
Experience using the JAMF MDM platform.
Experience configuring, using, and troubleshooting Windows Servers, Active Directory, Group Policy, and PDQ or similar endpoint patching solutions.
Experience with Adobe content creation tools.
Understanding of Windows and MacOS file and print services.
Understanding and support of Google Workspace Apps.
Knowledge of ITIL Foundation.
Ability to manage routine tasks and prioritize workload under general supervision.
Physical Requirements
Requires moving/lifting devices such as desktops, monitors, laptops, and miscellaneous equipment from multiple locations, lifting devices up on to storage shelves above head (50 lbs.) and being able to gain access under desk.
Additional Requirements
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
SEMA4 Records Check (applies to current and past state employees only)
Criminal History Check
Reference Check
Social Security and Address Verification
Education Verification
Other legally required checks
Minnesota IT Services does not participate in the federal E-Verify program. Minnesota IT Services is unable to sponsor applicants for work visas, including F-1 STEM OPT extensions, and cannot complete Form I-983 or any other documentation requiring employer participation in E-Verify. All applicants must be legally authorized to work in the United States at the time of application.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
