Working Title: Digital Services Manager, Office of Inspector General (OIG)
Job Class: Product Management Director
Agency: Human Services Dept
Job ID : 93181
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 03/28/2026
Closing Date : 04/17/2026
Hiring Agency/Seniority Unit : Human Services Dept / DHS Manager
Division/Unit : Department of Human Services (DHS) / Office of Inspector General (OIG)-DSA Division Management
Work Shift/Work Hours : Day Shift / 8:00 a.m. - 4:30 p.m.
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $45.71 - $65.66 / hourly; $95,442 - $137,098 / annually
Classified Status : Classified
Bargaining Unit/Union : 220 - Manager/Unrep
FLSA Status : Exempt - Executive
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The Department of Human Services (DHS) is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
*This position is eligible for telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.
The Digital Services Manager (Product Group Manager) is a senior product and people leader responsible for setting the strategic direction and delivery of a portfolio of digital products within the Office of Inspector General (OIG) at the Minnesota Department of Human Services.
This role leads a multidisciplinary product organization-including product management, UX/UI design, content strategy, instructional design, and change management-to deliver modern, human-centered digital services that improve program integrity, enhance provider and partner experiences, and advance equitable access to services for Minnesotans.
The Digital Services Manager is accountable for end-to-end product ownership, aligning product strategy, user experience, and adoption efforts across the full lifecycle-from discovery through delivery, adoption, and long-term sustainment. This includes establishing product vision and roadmaps, embedding human-centered design practices, and driving data-informed decision-making to ensure products deliver measurable outcomes.
Operating in a complex, highly regulated environment, this role requires strong leadership in cross-functional team development, stakeholder alignment, and systems thinking. The Digital Services Manager translates policy, operational, and user needs into clear product direction, ensuring cohesive, accessible, and effective digital experiences at scale.
This position plays a critical role in advancing Department of Human Services (DHS's) digital transformation by integrating product, design, and adoption strategies into a unified model that delivers meaningful impact for Minnesotans.
Minimum Qualifications
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
Professional leadership or supervisory experience.
AND
Five (5) years of product leadership expertise leading cross-functional product management teams
Experience must demonstrate the following:
Demonstrated ability to translate product strategy into execution artifacts (roadmaps, plans, communications)
Proven ability to connect product strategy, user experience design, and adoption and change management
Experience overseeing end-to-end product lifecycle delivering end-to-end user experiences, not just technical features
Experience overseeing quality assurance of product deliverables to identify and mitigate product and delivery risks
Experience managing complex stakeholder environments, including influencing without authority and managing up
Communication and storytelling skills to align teams, executives, and external partners
Preferred Qualifications
Experience leading design-forward product organizations
Experience integrating UX design, content strategy, and training into product delivery
Experience owning product strategy and delivery across multiple products or platforms
Experience with service design or end-to-end journey mapping
Experience in government, healthcare, compliance, or other regulated environments
Experience with legislative processes including development of budget and policy proposals, fiscal notes, and talking points.
Experience supporting diverse populations, including accessibility and language
Experiences working effectively with others from different backgrounds and cultures.
Experience managing vendors or external partners
Additional Requirements
This position requires successful completion of the following:
It is the policy of the Department of Human Services that the individual selected for this position successfully complete a background investigation prior to employment, including the following components:
Criminal background check
Reference check
Fingerprinting check (MNJIS/CJIS)
Complete the Criminal Justice Information System (CJIS) Security Awareness training within 3-business days from the start of employment; and successfully obtain/retain CJIS certification annually.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
