Workforce Classification:
Telecommuter
Join Our Team: Do Meaningful Work and Improve People's Lives
Our purpose, to improve customers' lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.
Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we're able to better serve our customers. It's this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace. (https://www.premera.com/visitor/careers#awards)
Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/ .
Be the engine that keeps growth moving. As an Account Coordinator , you'll play a pivotal role in helping Premera win and retain business by keeping renewals and new sales implementations on track-aligning people, processes, and deadlines so producers and employer groups have what they need, when they need it. Your attention to detail and ability to coordinate across teams will directly improve the customer experience, strengthen key relationships, and help ensure a seamless path from quote to implementation.
This position contributes to Premera's success by coordinating and participating in the necessary activities to sell new business and/or retain existing business across multiple regions. The Account Coordinator is tasked with ensuring that the documents, processes, procedures, systems and timelines are aligned to renew existing business or sell and implement new business. Working closely with internal and external stakeholders and the New Sales and Account Management team, the Account Coordinator is accountable for business and system processes to support assigned producers and accounts. This role is generally assigned to small groups of less than 50, or to less complex accounts.
What you will do:
Document, communicate and monitor internal and external timelines required to guarantee renewal or new sale implementation success for the defined market segment.
Ensure that producer and/or employer group data submissions are accurate, complete and meet assigned deadlines.
Responsible for understanding product or service and entering complete and accurate data into appropriate business application or system.
Maintain appropriate sales systems including account info, quoting business, generating proposals, renewal exhibits and accurate reporting.
Attend or conduct employee meetings and/or benefit fairs.
Perform troubleshooting and provide guidance to producer groups on external sales systems.
Work collaboratively within the Sales Support team to provide back-up support as dictated by business needs.
Participate in system User Acceptance Testing for system enhancements.
Participate in activities and workgroups to improve processes and procedures to improve the customers experience.
Facilitate issue resolution by working cross functionally to ensure that customer needs have been met.
Other duties as assigned.
What you will bring:
Associates degree or two (2) years of work experience (Required).
Two (2) years of sales and/or customer service experience (Required).
Bachelor's degree.
Knowledge of Premera products, operations, policies and underwriting guidelines.
Experience with Seibel or other CRM applications helpful but not required.
What you will gain:
Cross-functional coordination & stakeholder management
Get better at aligning priorities across sales, account management, operations, and external partners-especially when different groups have competing timelines.
Process improvement / operational thinking
Learn how to spot friction in workflows, suggest fixes, and help teams adopt smoother processes that improve consistency and customer experience.
Business data quality & analytical judgment
Strengthen your ability to interpret what "good data" looks like, catch issues early, and understand downstream impacts (e.g., quoting, renewals, reporting).
Professional communication & influence without authority
Improve how you write, follow up, and escalate diplomatically-moving work forward even when you don't "own" the other person's priorities.
Systems fluency (CRM and sales-support tools) & tech adaptability
Build confidence navigating sales systems/CRMs, learning new tool features quickly, and translating system limitations into practical workarounds.
Premera total rewards
Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:
Medical, vision, and dental coverage with low employee premiums.
Voluntary benefit offerings, including pet insurance for paw parents.
Life and disability insurance.
Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.
Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.
Generous paid time off to reenergize.
Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.
Employee recognition program to celebrate anniversaries, team accomplishments, and more.
For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.
Commuter perks make your trip to work less impactful on the environment and your wallet.
Free convenient on-site parking.
Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.
Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.
Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.
Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.
Equal employment opportunity/affirmative action:
Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.
If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.
Premera is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin .
The pay for this role will vary based on a range of factors including, but not limited to, a candidate's geographic location, market conditions, and specific skills and experience.
The salary range for this role is posted below; we generally target up to and around the midpoint of the range.
National Salary Range:
$48,400.00 - $72,600.00
National Plus Salary Range:
$55,200.00 - $82,800.00
*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska .
We're happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We're committed to creating an environment where all employees are celebrated for their unique skills and contributions.
At Premera, we make healthcare work better. By focusing on improving our customers' experience purposefully and serving their needs passionately, we make the process easier, less costly, and more positive. Through empathy and advocacy, we change lives.
As the leading health plan in the Pacific Northwest, we provide comprehensive health benefits and services to more than 2 million customers, from individuals to Fortune 100 companies. Our services include innovative programs focused on health management, wellness, prevention, and patient safety. We deliver these programs through health, life, vision, dental, disability, and other related products and services.
Premera Blue Cross is headquartered in Mountlake Terrace, WA, with operations in Spokane and Anchorage. The company has operated in Washington since 1933 and in Alaska since 1952. With more than 80 years of experience in the region, we deliver innovation, choice, and expertise.
