Customer Service Representative

ProCal Innovations, LLC • Alpena, MI • 1w ago

Location: Alpena, MI Company: Pro-Cal Innovations, LLC (PCI)

About Pro-Cal Innovations, LLC

Pro-Cal Innovations, LLC is a leading U.S. manufacturer of conveyor components serving the material handling industry. With a commitment to precision, craftsmanship, and innovation, PCI supports customers nationwide through a highly trained team, advanced manufacturing capabilities, and a strong focus on delivering cost-effective, application-driven solutions. As a growing organization, PCI offers extensive training and clear opportunities for advancement to motivated team members. Home - PCI, ProCal Innovations LLC. (pcimfg.com){target="_blank" rel="noopener"}

Position Overview

PCI is seeking a detail-oriented and motivated Customer Service Representative to support our customers and internal teams. In this role, you will assist with product inquiries, guide customers through product selection and applications, process quotes and orders, and help promote PCI's full product and service offerings. This is an excellent opportunity for individuals who thrive in a supportive environment, enjoy problem-solving, and are committed to delivering exceptional service.

Key Responsibilities

Direct customer inquiries to appropriate departments or team members.

Assist customers with product selection, applications, and service information.

Support quote and order processing with accuracy and attention to detail.

Promote PCI products and services through knowledgeable and helpful communication.

Maintain accurate records of customer interactions.

Collaborate with internal teams to ensure customer needs are met.

Uphold PCI's high standards of professionalism and service quality.

Skills Needed

Strong verbal and written communication skills.

High attention to detail and accuracy.

Customer-focused mindset with professional and positive attitude.

Ability to work independently and stay focused on goals.

Effective time management and organizational skills.

Knowledge Requirements

Familiarity with customer service workflows and best practices.

Understanding of Microsoft Office tools (Word, Excel, Outlook).

General knowledge of manufacturing or industrial components (preferred, not required).

Basic understanding of order processing or CRM systems (preferred).

Ability to Implement

Apply product knowledge to customer needs and applications.

Navigate digital tools and internal systems to manage orders and customer information.

Solve problems proactively and escalate when necessary.

Adapt communication style based on customer needs.

Maintain professionalism and reliability in a fast-paced environment.

Benefits of Working at PCI

High-performing candidates can expect a robust full-time benefits package, including:

Competitive pay based on competency

100% employer-paid health insurance and HSA for employees

Flexible paid time off and holidays

401(k) with employer matching

Discretionary bonuses

Salary: Negotiable based on experience.

Join Our Team

We are excited to welcome new talent to our team! If you are passionate about what you do and are looking for a dynamic and supportive work environment, we encourage you to apply. Join us and be a part of a company that valu

Similar Jobs

Clerical Assistant (Part-time)

Axis Resources Corp. • Alpena, MI • 1w ago

Management & Administrative

Company Description: Axis Resources Corp. is a well-established company located in Alpena, MI. We are committed to providing top-notch services and solutions to our clients, ensuring efficiency and excellence in all our...

1w ago

Go to Apply

Junior Product Manager (ITK)

Impact Team K, LLC. • Alpena, MI • 1w ago

Management & Administrative

Impact Team K, LLC. is currently seeking motivated individuals for a full time Product Manager career in Alpena. This position partners lesser experienced candidates with a Senior Product Manager mentor. Preference will...

1w ago

Go to Apply

Associate Administrative Assistant - 440725

PepsiCo North America Beverages • Alpena, MI • 2w ago

Management & Administrative

Job Description Overview This is an admin support role, to provide support to the market from Saginaw location, with requirement to travel to other locations as needed for support. To Provide daily support to admin funct...

2w ago

Go to Apply

Sales Representative

Sysco • Alpena, MI • 9h ago

Sales & Marketing

Are you an experienced Sales Professional, Restaurant Manager, Culinary Manager or Chef looking for career development opportunities? Join Sysco's World Class Sales Team and explore all the benefits and perks. Why you sh...

9h ago

Go to Apply

Warehouse Person - 5001187640506

PepsiCo North America Beverages • Alpena, MI • 4d ago

Manufacturing & Warehouse

Warehouse Person (Seasonal) Job Description PBNA $25.70 / hour CLICK HERE to view our Warehouse Person (Loader) Realistic Job Preview Video This labor-intensive position is responsible for hand building pallets of produc...

4d ago

Go to Apply

Maintenance Planner I

Amrize • Alpena, MI • 6d ago

Retail & Hospitality

Maintenance Planner I Requisition ID: 16269 Location: Alpena, MI, US, 49707 Pay Type: Salary Travel Requirement: COMPANY OVERVIEW Amrize is building North America. From bridges and railways to data centers, schools, offi...

6d ago

Go to Apply

Retail Stocking Associate

Harbor Freight Tools • Alpena, MI • 6d ago

Retail & Hospitality

176004BRPosting Title:Retail Stocking AssociateJob Description: A Retail Stocking Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your...

6d ago

Go to Apply

Apollo / HubSpot Professional

Industrial Image, Inc. • Alpena, MI • 1w ago

Apollo/HubSpot Professional Location: Alpena, Michigan Company: Industrial Image Inc. Employment Type: Full-Time About Industrial Image Industrial Image delivers cutting-edge industrial solutions with a focus on efficien...

1w ago

Go to Apply

Mechanic - Automotive & Equipment Repair

Ren-Tech Industrial Corp. • Alpena, MI • 1w ago

Manufacturing & Warehouse

Mechanic -- Automotive & Equipment Repair Location: Alpena, MI Company: Ren-Tech Industrial Corp Company Overview Ren-Tech Industrial Corp provides industrial maintenance and equipment repair services to clients acro...

1w ago

Go to Apply

New Business Development

ProCal Innovations, LLC • Alpena, MI • 1w ago

Sales & Marketing

Business Development Representative Location: Alpena, MI Company: Pro-Cal Innovations, LLC (PCI) About Pro-Cal Innovations, LLC Pro-Cal Innovations, LLC is a U.S. manufacturer specializing in high-quality conveyor compon...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.