Working Title: DVS Customer Support Supervisor
Job Class: Office Services Supervisor 3
Agency: Public Safety Dept
Job ID : 92928
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers and DPS employees eligible to bid. Eligible bidders (permanent, classified employees in the same job classification) should apply through self-service and confirm their bid by emailing bryan.beyl@state.mn.us , by 11:59 PM 03/26/2026."
Date Posted : 03/20/2026
Closing Date : 04/02/2026
Hiring Agency/Seniority Unit : Public Safety Dept / Public Safety-MMA
Division/Unit : DVS Administrative Services / DVS Customer Support
Work Shift/Work Hours : Day Shift / 08:00 AM - 4:30 PM
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $27.24 - $41.09 / hourly; $56,877 - $85,795 / annually
Classified Status : Classified
Bargaining Unit/Union : 216 - Middle Management Association/MMA
FLSA Status : Exempt - Executive
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
**Employees may telework up to 50% or more, depending on the position and the needs of the division.
The position is responsible for professionally directing, organizing, and coordinating the direct customer service areas of Driver and Vehicle Services (DVS). This position directly supervises staff and is responsible for managing the unit's budget, establishing and implementing support procedures, and providing technical and supervisory oversight of DPS/DVS policies and procedures and the state's statutes, rules and regulations. This position will promote transparency, efficiency, and best practices while ensuring DVS' compliance by monitoring/auditing DVS' daily activities and processes.
This position is a member of the DVS Customer Support supervisor/management team and is responsible for the development and performance of the DVS strategic goals plan within Customer Support. The Supervisor selects, plans, monitors, and evaluates unit programs and projects developed in support of the strategic goals plan. The Supervisor also participates in decisions that affect the division, evaluates and provides feedback about the effectiveness of division programs and makes recommendations for improvements. The Supervisor must anticipate daily staffing needs to meet the daily phone, e-mail, e-fax, research, CJIS, and training needs of the unit. The position will also provide direct supervision and support within the Unit ensuring the timely and accurate processing of motor vehicle, driver license and crash record inquiries by phone and email.
The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.
Minimum Qualifications
To be considered for this position, applicants must demonstrate:
Two years (2) of Supervisory level or lead worker experience in a contact center responsible for phone calls and electronic communication. To qualify, lead worker experience must include ongoing responsibility to prioritize, schedule, assign, direct, guide and report on the work of other employees.
Supervisory level/lead worker experience must include demonstrated ability to:
Apply customer service principles in a contact center, including call assessment, quality metrics, and agent coaching.
Manage complex/difficult and diverse customer interactions effectively while performing in continuous high-volume telephone contact center.
Prioritize, organize, and meet deadlines in a fast-paced environment.
Communicate clearly in both oral and written formats.
Interpret state/federal laws, regulations, and procedural documents.
Use Microsoft Office (especially Excel) to analyze data and generate reports while adapting to evolving procedures and diverse customer needs.
The ability to work cooperatively with individuals from diverse backgrounds and underserved communities.
*A Bachelor's degree from an accredited school in a related field may substitute for 1 year of experience.
Preferred Qualifications
Experience with Amazon Connect.
Experience with automatic call distribution and workforce management contact center applications.
Experience with knowledge management contact center productivity tools.
Knowledge of the statutes, laws, policies and procedures regarding driver licensing, withdrawals and motor vehicle registration and titling.
Bachelor's degree from an accredited school.
Experience in a large, complex customer service team environment.
Physical Requirements
Requires occasionally moving and transporting such articles as file boxes and heavy hand tools or heavier materials with help from others and moving and transporting light objects frequently. Even though the weights being moved and transported may be a negligible amount, a job in this category may require positioning self to move to a significant degree or may involve maintaining a stationary position for extended periods.
Additional Requirements
It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, which includes successful completion of the following background components:
Criminal history
Fingerprints (MNJIS)
Reference check
US Citizenship check
The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
