Help Desk Tech 1

BTD MANUFACTURING INC • Lakeville, MN • 1h ago

Description Company Overview:BTD is a fast growing metalworking company. We provide custom metalwork services for some of the world's top brands. Our 1100+ employees work from four facilities throughout the Midwest and Southeast. We invest in our people, our equipment, and our facilities to offer our clients the best value possible. We are also a wholly-owned subsidiary of Otter Tail Corporation, a publicly traded company on NASDAQ. Summary: Under general supervision, performs a variety of tasks related to the maintaining, analyzing, troubleshooting, and repairing of computer systems, hardware and peripheral devices which requires the exercise of independent judgment. Supports and maintains user account information including rights, security and systems groups. Answers client's inquiries and gives technical assistance and training to system users. Safety is #1 at BTD:Our expectation is that every employee: 1) Strictly follows safety policies, rules and safe work methods. 2) Promptly corrects or reports safety hazards or unsafe conditions. Promptly reports injuries for prompt diagnosis and treatment. 3) Makes regular suggestions for safety process improvements to support continuous improvement in safety. Essential Functions: Serves as the first point of contact for IT support. Sets up and maintains helpdesk incident tracking and computer maintenance database. Uses the database to build and maintain a knowledgebase for frequently asked questions. Performs the scheduled maintenance on all personal computers and related network equipment, ensures all are cleaned and inspected on a regular basis consistent with each particular application. Installs new computers, adds necessary memory, peripheral devices and network cards, and configures to optimize performance. Installs appropriate user programs. Performs other special projects related to the company computer system such as documentation related to users reviews, phone directories and pc/asset lists. Assists the System Administrator with various computer system projects to include the installation of new programs. Keeps abreast of current developments in the computer industry through industry related periodicals and seminars. Provides daily support on all computer hardware and software. Document and monitor internal key controls for compliance with applicable processes, laws and regulations. Qualifications, Knowledge, Skills and Abilities: Graduation from high school plus two years of technical/college level course work in computer science or related field. A+ Certification preferred but not required. Zero to one year of experience in the field or in a related area. Experience and Skills Required: At least one year of recent experience which provides the following skills and abilities: Strong knowledge of personal computer networks. Ability to set-up Windows workstations to run both network and stand-alone software. Knowledge of modern office practices and procedures. Ability to communicate effectively, orally and in writing, and have good public relations skills. Ability to establish and maintain effective working relationships with others. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee may be exposed to weather conditions. The noise level in the work environment is usually moderate. Compensation Salary Range: OTC5: $23.31 - $32.62 per hour. The range for this position is being displayed in compliance with all state and local regulations. Salaries are set based on a number of factors to include an individual's job-related knowledge, skills, experience, and education. This means that no two candidates are alike. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. The range provided above does not include additional compensation such as bonus, health benefits, vacation, 401(K) match, etc. If you are viewing this opportunity outside of our website and are interested in applying or if you would like to see a list of all our open BTD positions, please go to: www.btdmfg.com (EO/AAMet/Disability Employer) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Similar Jobs

DVS Customer Support Supervisor / Office Services Supervisor 3

State of Minnesota • Saint Paul, MN • 13min ago

Management & Administrative

Working Title: DVS Customer Support Supervisor Job Class: Office Services Supervisor 3 Agency: Public Safety Dept Job ID : 92928 Location : St. Paul Telework Eligible : Yes Full/Part Time : Full-Time Regular/Temporary :...

13min ago

Go to Apply

Buildings & Sustainability Manager / NR Section Manager

State of Minnesota • Saint Paul, MN • 27min ago

Management & Administrative

Working Title: Buildings & Sustainability Manager Job Class: Natural Resources Section Manager Agency: MN Department of Natural Resources Job ID : 92821 Location : St. Paul Telework Eligible : Yes, Hybrid Full/Part T...

27min ago

Go to Apply

Training Coordinator - Office & Admin Specialist Prin

State of Minnesota • Saint Paul, MN • 29min ago

Management & Administrative

Working Title: Training Coordinator Job Class: Office & Administrative Specialist, Principal Agency: Minnesota Management & Budget Job ID : 92996 Location : St. Paul Telework Eligible : Yes Full/Part Time : Full-...

29min ago

Go to Apply

Program Management Office Supervisor - Systems Supervisor

State of Minnesota • Saint Paul, MN • 29min ago

Management & Administrative

Working Title : Program Management Officer Supervisor Job Class: Systems Supervisor Agency: Minnesota IT Services Job ID: 92539 Location: St. Paul Telework Eligible : Yes Full/Part Time : Full-Time Regular/Temporary: Unl...

29min ago

Go to Apply

Customer Service Administrator

Forward Air • Roseville, MN • 2h ago

Management & Administrative

Position: Customer Service Representative Pay Rate: $50,000 per year Schedule: M-F 7am - 4pm Job Description: The Customer Service Representative fields external customer questions, complaints and shipment tracking inqui...

2h ago

Go to Apply

Customer Service Representative

Beacon Mobility • Minneapolis, MN • 2h ago

Management & Administrative

Transit Team, Inc. Employer of choice! Voted best company to work for by US News & World Report for 2025-2026. Transit Team is a provider of paratransit transportation services in the Twin Cities metro area. ?As a Me...

2h ago

Go to Apply

Customer Service Associate

Walgreens • Hopkins, MN • 2h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

2h ago

Go to Apply

Strategic Account Manager

The Foth Companies • Minneapolis, MN • 8h ago

Management & Administrative

Foth is a 100% member-owned science and engineering consulting firm headquartered in Wisconsin, with over 85 years of success. Our 750 members across 32 locations are dedicated to solving our clients' toughest science an...

8h ago

Go to Apply

Manager/Senior Account Manager -- Business to Business

Padagis US LLC • Minneapolis, MN • 8h ago

Management & Administrative

Description A B2B (business-to-business) account manager is responsible for building and maintaining long-term relationships with B2B customers. This person will serve as the main point of contact, understanding client n...

8h ago

Go to Apply

Senior Admin Assistant, Supply Chain Operations

Target • Minneapolis, MN • 8h ago

Management & Administrative

The pay range per hour is $24.28 - $43.75 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addi...

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.