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Working Title:
Admissions Assistant - Customer Service Specialist Intermediate
Institution:
Alexandria Technical and Community College
Classification Title:
Customer Svcs Specialist Int
Bargaining Unit / Union:
206: AFSCME - Clerical and Office
City:
Alexandria
FLSA:
Non Job Exempt
Full Time / Part Time:
Full time
Employment Condition:
Classified - Unlimited
Salary Range:
$20.76 - $29.22
Job Description:
Are you passionate about helping others and creating a welcoming environment? As the Admissions Assistant, you'll be the friendly face and helpful voice that greets prospective students, families, and community members - often providing their very first impression of our college!
In this dynamic and fast-paced role, you will:
Be the go-to person for admissions-related questions, offering clear and accurate guidance on processes, policies, and college services;
Support students through their admissions journey, from first inquiry to enrollment;
Manage communications across phone, email, and in-person visits with professionalism and care;
Keep detailed records using a Customer Relationship Management (CRM) software, such as Salesforce and student database to ensure smooth and efficient service; and
Collaborate with a support team and provide occasional backup to the Campus Store.
We are looking for someone who thrives in a busy environment, enjoys helping others, and can juggle multiple priorities with attention to detail and a positive attitude. This position plays a key role in supporting our enrollment goals and our commitment to student-centered service. You will report to the Director of Admissions and Recruitment, with daily oversight and task direction provided by the Admissions Services Manager.
Salary Range:
$20.76 to $27.53 Per Hour
Minimum Qualifications:
Customer service skills sufficient to provide prompt, courteous, and accurate information to students and the public in person, over the phone, and via email.
Word processing skills sufficient to create, format, and edit documents using software such as Microsoft Word.
Spreadsheet skills sufficient to enter, compile, and retrieve data using programs such as Microsoft Excel.
Data entry skills sufficient to accurately input, verify, and edit student records and communications.
Communication skills sufficient to explain procedures, respond to inquiries, and prepare professional written correspondence using correct spelling, punctuation, and grammar.
Preferred Qualifications:
Two or more years of office or administrative experience; A Bachelor's Degree may substitute for one year of experience and an Associate Degree may substitute for six months experience.
Knowledge of college admissions, registration, and financial aid processes.
Database and records management skills sufficient to enter and retrieve data using systems such as ISRS or Salesforce.
Familiarity with systems such as Workday, Salesforce or ISRS.
Experience with cash handling or operating a point-of-sale (POS) system.
Bilingual in Spanish and/or Somali to support diverse student populations.
Other Requirements:
Please provide a cover letter and resume when applying for this position.
Work Shift (Hours / Days of work):
Full-Time, Unlimited (12-month position)
Monday through Friday, 8:00 a.m. to 4:30 p.m. (includes two 15-minute paid rest breaks; one 30-minute unpaid lunch break) *Extended hours the week before semester start and the first week of semester, open house, and other events.
Telework (Yes/No):
No
About:
Alexandria Technical & Community College (ATCC) provides quality hands-on and liberal arts education to more than 4,700 students each year, and has been ranked the #1 Community College in Minnesota every year since 2019. ATCC offers more than 50 programs and transfer pathways in fields like business, design, education, human services, health, manufacturing, police training, and transportation. Most programs can be completed in two years or less, with some offerings as short as one semester. With among the highest graduation rate in the country, a 99% job placement rate, and several online programs ranked in the top 20 nationwide, ATCC maintains a longstanding reputation as an academic institution of excellence.
The campus is located in Alexandria, Minnesota, in the heart of lake country in West Central Minnesota. The city population is 14,382 within city limits, but the unique layout of over 300 lakes in the county makes the service area closer to 35,000 people. Located 2 hours Northwest of Minneapolis/St. Paul and 1 ½ hours Southeast of Fargo, ND, Alexandria is easily accessible on I-94. In addition to the strong and diverse local economy featuring manufacturing, healthcare, education, service, retail, and tourism, the region features a quality of life and access to infrastructure that few micropolitan communities (populations of 10,000-50,000) can rival. Alexandria is home to a thriving downtown district, excellent trails, plenty of arts, museums, parks, wineries, breweries, and a whiskey distillery. Paired with diverse year-round outdoor activities and more lakes than you can count, Alexandria is a small town that feels big.
Alexandria College is a member of the Minnesota State colleges and universities system. With 33 colleges and universities across 54 campuses, Minnesota State is the largest provider of higher education in the state of Minnesota.
Benefits Information:
At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.
Desired Start Date:
04-22-2026
Position End Date:
Open Date:
03-18-2026
Close Date:
03-27-2026
Posting Contact Name:
Renae Rae Kasper
Posting Contact Email:
renae.kasper@alextech.edu
