IS Tech Support Analyst 2

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IS Tech Support Analyst 2

Salary

$33.86 - $44.74 Hourly

Location

Courthouse - Roseburg, OR

Job Type

Full Time

Job Number

2025-00076

Department

Information Technology

Opening Date

10/10/2025

Closing Date

Continuous

Description

Benefits

THE POSITION

Douglas County IT Department

Full time position available with competitive full-family benefit package, PERS/OPSRP retirement and availability of deferred compensation retirement savings.

Onsite (Courthouse complex) childcare available at a discounted employee rate through Roseburg Professional Childcare (Fowler St. location only). Availability is subject to center waitlist.

Position requires incumbent to be available for an on-call rotation working nights/weekends.

Job Summary:

This position performs complex technical duties that involve design, development, testing, implementation and maintenance of networks and systems deployed throughout the County and the departments within the County

Essential Functions:

This is not an exhaustive or all-inclusive list of responsibilities, skills, duties or functions associated with the job.

System administration, including server virtualization, Windows Server Operating System support and hardening, system upgrades, monitoring and troubleshooting, patching, and maintenance

Administer enterprise SAN storage for provisioning, performance, and capacity

Manage system backup and recovery jobs, monitoring, and restores.

Manage Active Directory domain services, Group Policy, Microsoft 365, Exchange Online, Entra ID, and Intune

Document infrastructure, procedures, and changes

POSITION REQUIREMENTS

SKILLS/QUALIFICATIONS:

This is not an exhaustive or all-inclusive list of responsibilities, skills, duties or functions associated with the job.

Any equivalent combination of education and experience, which demonstrates the knowledge, skills and abilities required, will be considered. however, the following is preferred:

Bachelor's degree in computer science or related field and two years progressively related experience in network and/or systems-related analysis, design, installation and maintenance.

Knowledge of: Thorough knowledge of commonly used concepts, practices, and procedures within a particular field is required. Depending on the level of responsibility, the incumbent will rely on experience and judgment to plan and accomplish goals and rely on instructions and pre-established guidelines to perform the functions of the job. Performs a variety of complex tasks. Skill in : Developing, adapting, modifying, testing, documenting and operating applications programs; system-level programming. Ability to : Communicate effectively in both oral and written forms; obtain appropriate information and analyze needs of user department and translate needs into automated system solutions; integrate vendor-supplied software into County systems; reason logically when analyzing data and developing computer systems and programs; utilize problem identification and resolution techniques; make decisions independently in accordance with established policy, establish new policy when applicable, and use initiative and judgment in completing tasks and responsibilities; remain calm and use good judgment during confrontational or high pressure situations; work within a team concept; plan, organize, schedule and monitor projects; prepare clear and concise documentation; courteously meet and deal effectively with other employees, vendors and the public.

Required:

At time of appointment, must possess valid Oregon drivers license

Regular and consistent attendance

SCREENING & EVALUATION

While not part of initial applicant screening, the finalist for this position may be required to pass a criminal history backgroundcheck as part of a contingent offer of employment.

Employment is contingent upon a pre-employment drug screen. Presence of non-prescribed drugs, including marijuana, on drug screen results will result in disqualification pursuant to the County's drug and alcohol policy.

To learn more about this position, please review the position classification. (https://www.douglascountyor.gov/DocumentCenter/View/1283/Information-Systems-Tech-Support-Analyst-2-PDF)

Questions? Contact Human Resources by e-mail athr@co.douglas.or.usor ph: (541) 440-4405

Douglas County is an Equal Employment Opportunity Employer.

Douglas County Statement on Equal Employment Opportunity (https://douglascounty-oregon.us/DocumentCenter/View/1640/Douglas-County-Statement-on-Equal-Employment-Opportunity-PDF)

If you require any special assistance at any point during the application or selection process and would like to request an accommodation due to a disability, please e-mail a description of your request to Human Resources.

Douglas County offers a competitive benefit package for employees working in positionsbudgeted to work 30 or more hours per week. The benefit package includes medical, dental, vision, a confidential employee assistance program, deferred compensation account options, and more. Information on county-sponsored benefits can be found athttp://www.co.douglas.or.us/hr/benefits.asp. Vacation and sick leave accrual policies are described inDouglas County Personnel Rule 9 (http://www.co.douglas.or.us/hr/personnel\rules/rules/rule\09.asp) . Benefit options and leave accruals may vary if position includes membership in a collective bargaining unit (union).

Douglas County is a PERS employer. After meeting specific pre-defined service criteria, eligible employees join thePublic Employees Retirement System (http://www.oregon.gov/PERS/Pages/index.aspx) (PERS) for retirement benefits.

Please contact the Human Resources Department with questions regarding the benefits associated with this position.

ph: (541) 440-4405

hr@co.douglas.or.us

Employer

Douglas County (OR)

Address

1036 SE Douglas Ave.Room 322Roseburg, Oregon, 97470

Phone

541-464.6300541-440-4405

Website

https://douglascountyor.gov/

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IS Tech Support Analyst 2