Client Systems Administrator - Police
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Client Systems Administrator - Police
Salary
$102,627.20 - $124,820.80 Annually
Location
Carlsbad, CA
Job Type
Full-Time
Job Number
2026219
Department
Information Technology
Opening Date
02/19/2026
Closing Date
3/16/2026 5:00 PM Pacific
Description
Benefits
Questions
The Position
The City:
Carlsbad is conveniently located between L.A. and San Diego and features nearly seven miles of coastline, three lagoons, world-class resorts, well-planned neighborhoods and a diverse business community. Covering nearly 40 square miles, the City of Carlsbad is currently home to about 115,000 residents. Thanks to an award-winning growth management plan, the city's infrastructure and services keep pace with development and promote an excellent quality of life.
A full-service city, Carlsbad has its own police and fire services, a water district, parks and recreation, and library and cultural arts departments, in addition to standard administrative and public works functions.
The Ideal Candidate:
This recruitment is for two open Client Systems Administrator positions.
The city's IT department connects Carlsbad by delivering innovative technologies to internal and external customers. The department is in need of two leading-edge Client Systems Administrators to use their customer service experience and technical expertise to troubleshoot and solve complex issues and also provide general oversight of incidents and requests for effective and timely resolutions.
The City of Carlsbad Police Department is currently searching for two professional Client Systems Administrators with experience providing desktop, application, and troubleshooting support. The candidate will have excellent analytical and problem-solving skills when it comes to technical issues as well as the ability to provide stellar customer service. Further, the candidate we are seeking must have the ability to work a flexible schedule including "on-call" basis. The ability to pass an extensive pre-employment background search including a polygraph examination is required.
The Client Systems Administrator is the senior in this job series and performs at a lead level and provides client systems support for client computer activity within the Public Safety Departments (Police and Fire). The Client Systems Administrator is responsible to research unique solutions to client computer problems and performs custom installation packaging to deploy software applications and system configurations. As part of the Public Safety IT Division, this role would be an integral member of the staff supporting public safety endpoint systems. Carlsbad leverages partnerships with many leading names in the industry including Lenovo, Panasonic, Motorola, Microsoft, Apple, and ServiceNow.
The Selection Process:
Oral Board Interview & Department Interview: Appraisal of general experience, education, judgment, problem-solving ability, and communication skills. Virtual oral board interviews will be held the week of March 23rd, 2026, exact date TBD.
Comprehensive Pre-Employment Background Investigation: A detailed investigation of the candidate's personal history and suitability for employment. This investigation includes a criminal background search, polygraph screening, and credit report check.
Pre-Employment Medical Evaluation: A physical medical evaluation including TB testing.
You belong in Carlsbad:
The City of Carlsbad embraces and recognizes the vital relationship of an inclusive, engaged work environment and innovative excellence. An equitable and inclusive work climate comprises personal experiences, values, and views shaped from differences of culture and circumstance. Our organization appreciates belonging, creativity, recognition and retention of its employees and is committed to hiring and developing motivated, productive and talented employees who provide services and enhance our quality of life. We work to embrace open and equitable access to opportunities for learning and development as our responsibility and goal.
Key Responsibilities
Provides support to end users to resolve problems and maintain proper utility for personal computer, laptop and mobile device operations.
Provides proper working operations and quality support for peripheral devices including local network printers, plotters, faxes, scanners, all in ones, etc.
Ensures client software operate effectively.
Installs and tests personal computers, printers, and other peripheral devices.
Performs basic contract management on desktop hardware and maintenance contracts.
Provides user training on new products, applications and devices.
Sets up mobile devices for customer use and provides technical support for related issues.
Configures operating systems, shrink-wrap programs, and applications software programs.
Performs password resets; may use tools to assign passwords, create user accounts, and assign access rights.
Supports policies for laptops and peripheral device utilization and enforces desktop standards.
Utilizes imaging tools to deploy client devices.
Ensures operating structures for small network functions related to client device operations.
Manages projectors and other multi-media devices located in staff meeting rooms.
Performs station network cabling.
Performs system support for small and niche applications.
Troubleshoots small network based switches, routers and wireless access points as directed.
Assists with system security to avoid violating firewalls and other system security i.e. internet access.
Makes decisions regarding replacement of equipment; use of specialty software; changes to desktop support procedures; planning the deployment of new personal computer assets; laptop and desktop standards.
Determines @types and sizes of personal computers in relation to user specifications.
Identifies suppliers; performs request for bids; obtains proposals and quotes; encumbers funds to acquire goods and services. Purchases client devices as directed.
Assumes responsibility for vendor communications when vendor is unable to resolve problems.
Assists with asset lifecycle management - acquisition - deployment - obsolete processing.
Documents and tracks support activity and records of equipment and software as necessary.
Consults with; acts as liaison and coordinates meeting with vendors and IT staff as needed.
Provides guidance to those with less experience.
Performs the role of supervisor; assigns work; authorizes timesheets; provides performance input
Creates complex application packaging for automated deployment
Ensures hardware and software assets are tracked throughout their useful life
Assists in the management of organization-wide Active Directory
Collaborates with the Network Group to establish and maintain user group policies consistent with operating standards
Manages the annual cycle for replacement of personal computers
Manages processes for appropriate citywide application upgrades
Manages wireless device configuration
Makes recommendations on the budget for annual computer installations, replacements, and software management tools
Support of mobile computers and devices installed in police vehicles
Support of specialized law enforcement devices
Installs codec and video players
Issues tracking including dispatching of issues to others
Performs operating system imaging
Manages mobile devices using MDM software
Assists in setting PC hardware standards
Qualifications
Knowledge of Microsoft Windows Operating Systems
Knowledge of PC hardware
Installation and maintenance of personal computer hardware
Basic Information Technology terminology such as IP addresses
Knowledge of network connectivity and VPN support are preferred
Knowledge of technology life cycles
Knowledge of modern practices for application deployment
Knowledge of computer network operations of limited to moderate scope
Ability to provide customer service in person, via remote control technologies and over the telephone
Ability to troubleshoot personal computer hardware and software and provide repair
Ability to troubleshoot local/network printers
Ability to troubleshoot end user network access
Ability to perform basic purchasing
Ability to work independently with occasional supervision
Knowledge of basic supervisory practices
Knowledge of basic forecasting and budget processes
Knowledge of computer network operations of moderate to advanced scope
Knowledge of Windows Server Operating Systems, and the TCP/IP protocol
Knowledge of network management protocols and related tools
Knowledge of network-based application software such as Email and other collaboration applications
Ability to perform unique application deployment
Ability to analyze and diagnose problems effectively
Ability to establish best practices for purchasing of personal computers, printers, and other devices and equipment
Ability to assist in the planning and designing of personal computer support systems
Experience & Education
Bachelor's in management information systems, Computer Science or Information Technology or a related discipline or 3 years experience administering, deploying, maintaining, and securing a city-wide help desk operation (mid-size network). In addition, experience in testing PC/LAN technologies and computer system applications and 1 year serving in the capacity as a technical lead or supervisor are preferred.
Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
Life Insurance
Accidental Death and Dismemberment Insurance
Retirement under the CalPERS program, 2% @ 62 formula, Classic Members (those who are enrolled in CalPERS at another local agency) have the 2% @ 60 formula
Bilingual Pay
Holidays - 11 scheduled
Floating Holiday- 2
Paid vacation
Computer purchase loan
Tuition reimbursement
A detailed list of our benefits can be found here: Carlsbad Benefits (https://www.carlsbadca.gov/departments/human-resources/compensation/full-time-benefits)
Additional CalPERS information can be found here: CalPERS (https://www.calpers.ca.gov/page/about/laws-legislation-regulations/public-employees-pension-reform-act)
01
What is your highest level of education?
Master's Degree or Higher
Bachelor's Degree
Associate's Degree
Some College Coursework
Vocational School
High School Diploma or GED
02
If you have a degree, what was your major?
Computer Science
Information Technology
Other IT related study
None of the above
03
How many total years of experience do you have providing desktop and troubleshooting support?
0-1 year
2-4 years
5 years or more
04
Please describe the environment in which you currently provide technical support. For example, do you work directly with users or over the phone? What sort of devices and operating systems are you supporting?
05
Do you have experience providing support in a mobile wireless environment?
Yes
No
06
If you answered "Yes" to Question #5, please briefly explain.
07
Due to the nature of the job within the Police Department, are you able to work a flexible schedule including holidays and weekends?
Yes
No
08
Due to the nature of the job within the Police Department, are you able to work on a "stand by" or "on call" basis?
Yes
No
Required Question
Employer
Carlsbad, City of (CA)
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