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Account Manager II

InComm • Salt Lake City, UT • 4h ago

InComm

Account Manager II

US-GA-

Job ID: 2026-17311 Type: Full-Time of Openings: 1 Category: Sales/Account Management InComm Payments

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

Responsibilities

Owns a set of accounts and is responsible for all day to day support and strategic execution of goals.

Build and strengthen the relationships with ecommerce client accounts, and serve as the client's primary point of contact for InComm

Identify growth opportunities and expand our product offering in each client catalog to increase sales with managed accounts

Manage ecommerce platform initiatives and efficiencies

Ability to take on special projects while managing day to day workload

Introduce and sell in new products and strategic initiatives

Lead the strategic plan and initiatives as they relate to overall business initiatives

Oversee technical implementation process for each new client

Partner with internal operations staff and sales team to launch new clients

Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback

Conduct scheduled calls with clients both independently and with leadership support (frequency depends on client: weekly, monthly or quarterly)

Provide regularly scheduled updates to Manager and broader sales team

Generate and communicate reports, both internal and external as directed by Director of Account Management and Manager

Manage & negotiate margin schedule for each client

Own submission process of operations and development tickets internally

Work with internal operations and gift card team on all approvals through existing InComm structures

10% Travel, cli

ent visits and tradeshow attendance as directed by Director of Account Management and Manager. Please note: Travel restrictions are currently in place.

Other Tasks and Responsibilities as Assigned, including, but not limited to:

Contract evaluation and tracking across accounts

Renewal timing, exclusivity and termination provisions, etc.

Ad hoc analysis and forecasting based on actual sales information of existing, similar accounts and brands. Brand analysis to identify opportunities for brand expansion and underperforming brands

Periodic analysis on margins across accounts

Account audits to compare InComm card sales to complete card portfolio offered

Tracking of card introduction and sales of new, strategic brands and categories like digital content and open loop across accounts

As needed, auditing of pricing sheets against actual margins in our admin system

Qualifications

BA/BS or 5+ years account management experience

eCommerce, digital marketing, and web analytics experience preferred

Experience managing medium to large national accounts in atechnology or software company preferred

Strong interpersonal skills, flexibility, and customer service orientation

Strong time management skills

Multi-task between various inquiries and systems in a fast-paced environment

Creative thinking and problem-solving skills to determine the best path forward in an environment where multiple solutions are possible

Ability to work independently and in a team environment

Proven ability to consistently handle and prioritize multiple tasks across multiple clients

Exceptional verbal and written communication skills to converse with clients

Ability to sort, check, count, verify, and analyze numbers and reports

Creation of reports and presentations

Skill to resolve difficult or stressful customer service issues

Proficient in Microsoft Office Suite and other computer skills

Familiarity with CRM software

Preparation of routine administrative paperwork

Knowledge of gift card products and fulfillment a plus

Knowledge of financial technology services a plus

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.

This position is eligible for the Employee Referral Bonus Program Tier II

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