Account Representative

Arvato Bertelsmann • Pleasant Prairie, WI • 7h ago

Arvato Supply Chain Solutions is hiring a highly organized and customer obsessed Client Account Representative to maintain contact and provide requested information with internal and external customers. In this role, you will be responsible for managing BOM (Bill of Material), product life cycle, pricing, procurement, and product status. You will also prepare and maintain status reports, modify schedules/plans as required, prepare project reports for management, clients, or internal customers. This is a great opportunity to leverage your ability to provide technical guidance and problems solving skills to ensure that special client requirements are executed as requested.

Your Tasks

Oversee customer accounts to ensure service level agreements are met, while maintaining reports as required by our customer

Work closely with Operations to ensure program requirements are met on a daily basis

Prepare for and participate in quarterly business reviews with our customers

Monitor processes related to customer specific requirements and ensure that Service Level Agreements and client confidentiality of all projects are maintained

Your Profile

Two years of customer service experience

Two years of experience operating in a Microsoft Office environment with an emphasis utilizing Microsoft Excel

College degree preferred but not required

Solid analytical ability

Effective verbal and written communication skills

Effective management of time and multi-tasking

Ability to work independently and with others

Initiative and flexibility to work in a fast-paced, changing environment

May require minimal travel on occasion

Supply Chain Experience is strongly preferred

We Offer

Medical, Dental, Vision, Life Insurance, and Disability Pay.

401(k) with company matching up to 6%.

Paid Time Off, including paid holidays.

Flexible Spending Accounts.

Voluntary benefits such as legal and financial assistance, pet insurance, and more.

Employee Assistance Program.

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