Customer Service Representative

AbbVie • North Chicago, IL • 23h ago

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok (https://www.tiktok.com/@abbvie) .

Job Description

Process revenue generating customer orders including order entry, order status, document creation, shipment tracking, sales recognition, document management, for various order @types: EDI, fax, email, phone, for RX, OTC, control drugs, clinical trials, serialized products, including vaporizers and pumps. Support establishment of and change to customer master data.

Process free of charge customer orders including order entry, order status, document creation, order release, shipment tracking, sales recognition, and document management for various order @types: donation orders, product requisitions, PAF emergency orders, product replacement

Process returns according to Terms and Conditions

Critical knowledge and application of Terms and Conditions

Support Customer Service Operations project initiatives

Support Key Performance Indicators to achieve department service level goals

Identify process improvements where applicable for superior customer service including new customer requirements

Other duties as assigned by leadership team

Compliance:

-Adhere to core behaviors and demonstrates: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real

-Complete/apply all quality, regulatory safety, and compliance training

-Support audit documentation requirements for internal Quality, external regulatory agencies and/or customer

Qualifications

High School Diploma or GED required. Bachelor's degree preferred, preferably in business management.

2 years customer service-related experience required.

Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application preferred.

Proficient in relevant software, Microsoft Office (Excel, Word), ERP/SAP, highly preferred.

Ability to interact with all levels of personnel, customers and sales force.

Analytical and problem-solving skills, proven ability to conduct a root cause analysis to make decisions within the scope of responsibility.

Ability to multitask, prioritize work, effective time management and organizational skills

Ability to work independently and in a team environment.

Keen attention to detail with a prominent level of accuracy.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ?

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time ofthis posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future. ?

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.?

This job is eligible to participate in our short-term incentive programs. ?

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of anybonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's soleand absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.? Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

Salary: $USD - $USD

AbbVie

Go to Apply

Share this job

Similar Jobs

Procurement Business Systems Analyst

Insight Global • Glenview, IL • 1h ago

Management & Administrative

Job Description The Procurement Business Systems Analyst will oversee SAP and Coupa support and related activities across North America as it relates to Procurement and Material Control processes. This role will coordina...

1h ago

Go to Apply

Procurement Business Systems Analyst

Insight Global • Glenview, IL • 1h ago

Management & Administrative

1h ago

Go to Apply

Strategic Portfolio Manager Smart Infrastructure Buildings

Siemens • Buffalo Grove, IL • 1h ago

Management & Administrative

Job Family: Buildings Req ID: 489262 Strategic Portfolio Manager Smart Infrastructure Buildings With technology, software and services for smart buildings, we transform the everyday for everyone. By combining the real an...

1h ago

Go to Apply

Sales Manager Trainee

Feldco Windows, Siding & Doors • Rosemont, IL • 7h ago

Management & Administrative

Manager Development Program Please be advised of the following: This program is based out of our Rosemont, IL corporate office, and candidates must be able to live locally during the training period. Upon successful comp...

7h ago

Go to Apply

Automation Strategic Account Manager

Siemens • Buffalo Grove, IL • 18h ago

Management & Administrative

Job Family: Buildings Req ID: 489765 Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we...

18h ago

Go to Apply

Automotive Service Advisor

AUTO JOB EXPERTS • Schaumburg, IL • 18h ago

Management & Administrative

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13239436 Automotive Service Advisor Job Summary The Automotive Service Advisor ser...

18h ago

Go to Apply

Automotive Service Advisor

AUTO JOB EXPERTS • Gurnee, IL • 18h ago

Management & Administrative

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13239438 Automotive Service Advisor Job Summary The Automotive Service Advisor ser...

18h ago

Go to Apply

Production/Installation Manager

Luxury Bath Technologies • Northbrook, IL • 1d ago

Management & Administrative

Installation Manager - Bath & Shower Remodeling ?? Northbrook, IL & Surrounding Areas Luxury Bath of Chicago is a trusted, locally operated remodeling company known for delivering stylish, low-maintenance, and co...

1d ago

Go to Apply

Sales Manager (Full Time) - 24H961

Carter's/OshKosh • Rosemont, IL • 1d ago

Management & Administrative

If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's Careers. As a Full Time Sales Manager, you will be the f...

1d ago

Go to Apply

Associate Sales Manager

Kubota Engine America • Lincolnshire, IL • 1d ago

Management & Administrative

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13233923 Kubota Engine America JOB TITLE: Associate Sales Manager DEPARTMENT: Sale...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.