Account Support Representative

Staffmark Investment LLC • Rochester, NY • 3h ago

Master the Art of Resolution - Join Us as an Account Support RepresentativeIf you thrive in a fast-paced environment where communication, accuracy, and professionalism come together, this role is an excellent opportunity to build your career in account management and financial customer support. A well-established financial services organization in Geneseo, NY, is seeking a dedicated Account Support Representative to assist with account delinquency outreach, repayment coordination, and detailed recordkeeping.Please note, this is an in-office position. Candidates MUST be within commuting distance of Geneseo, NY.Hours & PayPay: $17.20-$17.75 per hour + monthly bonus opportunitiesTraining Schedule:Monday-Thursday: 8:00 AM-5:00 PMFriday: 8:00 AM-4:30 PMPost-Training Flexible Schedule:Monday-Thursday: 8:00 AM-9:00 PMFriday: 8:00 AM-7:00 PMChoose an 8-hour shift within these windowsOne evening shift (until 9 PM) is required per weekEmployment Type: Temp-to-hire, in-office onlyBenefitsAs a Staffmark employee, you will receive weekly pay, medical, dental, and vision insurance, life insurance, 401(k), short-term disability, employee discounts, and free staffing services. Once hired by the partner company, you will receive a full benefits package designed to support long-term career growth and financial wellness.Daily TasksContact individuals with delinquent accounts to discuss repayment optionsMake outbound and inbound calls with professionalism and accuracyConduct skip-tracing to locate updated contact or employment detailsNegotiate payments or escalate more complex cases appropriatelyDocument all interactions clearly while following the scripts verbatimVerify account details for special circumstances, such as disability or bankruptcyEnsure compliance with state, federal, and internal guidelinesPerform additional duties as assigned based on business needsRequirementsHigh school diploma or GEDMinimum 1 year of collections experienceStrong reading comprehension, communication, and typing abilitiesComfortable navigating modern office systems and data toolsExcellent attention to detail and organizational skillsAbility to follow structured procedures and work independentlyMust be within commuting distance of Geneseo, NY (in-office only)Ready to Bring Clarity and Confidence to the Customer Experience?If you're driven, motivated, and eager to grow within a stable and supportive environment, we'd love to connect with you. Click Apply Now to begin your application. The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About UsAt Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies

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