Reference #: RADIUSR20250169EXTERNALENUS
See yourself at Radian? We see you here too.
At Radian, we see you. For the person you are and the potential you hold. That's why we've embraced a new way of working that lets our people across the country be themselves, be their best and be their boldest. Because when each of us is truly seen, each of us gives our best -and at Radian, we'll give you our best right back.
Studies have shown that job seekers may hesitate to apply for jobs unless they meet every single qualification listed. We strive to see the potential in each applicant, so if you're excited about this role but your experience or education level doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
See Yourself as a Client Relations Account Specialist
The client relations account specialist is responsible for the overall success of the customer. The specialist will provide support for title and settlement customers while understanding all internal processes of the departments that deliver products and services. The specialist is a resource for operations, sales, and management to assist in managing operational effectiveness, take-away items, relationship building, SLA reporting, on boarding and off boarding activities, order management, and client service.
Primary Duties and Responsibilities
Handles all client inquiries via telephone/e-mail while acting as the client facing piece of the organization.Documents/assigns all inquiries in system and follow up is performed as needed until resolution.Identifies escalations and prioritzes them.
Manages 3rd party web sites for purposes of order retrieval/confirmation, communication during processing and uploading of completed reports.
Manages monthly SLA distribution to clients
Performs web demos, creates/resets user IDs & passwords and provides fee quotes for requests that fall outside of standard pricing metrics.
Acts as conduit between the customer and sales/operations teams
Other related duties as assigned
Qualifications
College degree with 3 years' experience in real estate and/or vendor management industry is preferred.
ALTA best practices experience preferred.
Proficiency in Microsoft Office (Outlook, Excel and Word)
Knowledge of client-based systems; Attention to detail
Motivated and positive team player; Excellent verbal, written and interpersonal skills
Ability to problem solve and multi-task in a fast-paced environment.
Education and Credentials
Required:Associate/Technical Degree
Preferred:Bachelor's Degree
Other Certifications::High School Diploma and 5 years related experience if a college degree has not been obtained
See Why You Should Work With Us
Competitive Compensation:anticipatedbase hourly rate from $19.00 to $27.00based on skills and experience. This position is eligible to participate in an annual incentive program.
Rest and Relaxation.This role is eligible for 20 days of paid time off annually, which is prorated in the year of hire based on hire date. In addition, based on your hire date, you will be eligible for 9 paid holidays + 2 floating holidays. Parental leave is also offered as an opportunity for all new parents to embrace this exciting change in their lives.
Our Company Makes an Impact. We've been recognized by multiple organizations like Bloomberg's Gender-Equality Index,HousingWire'sTech 100, and The Forum of Executive Women's Champion of Board Diversity. Radian has also pledged to SHRM's CEO Action for Inclusion & Diversitycommitment.
Comprehensive HealthBenefits.Multiplemedical plan choices, including HSA and FSA options, dental, vision, and basic life insurance.
Prepare for your Future.401(k) with a top of market company match (did we mention the company match is immediately vested?!)and an opportunity to participate in Radian's Employee Stock PurchasePlan (ESPP).
Homebuyer Perks. Our Homebuyer Perks program helps employees navigate the home searching, buying, selling, and refinancing processes and provides valuable financial benefits to encourage, enable, and support home ownership.
Additional Benefits. To learn more about our benefits offerings, visit ourBenefits Page.
LI-DNI
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Radian will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.
See More About Radian
Radian is a fintech servicing the mortgage and real estate services industry. As a team, we pride ourselves on seeing the potential of every person, every idea and every day.
Seeing each other at Radian goes far beyond our open, flexible culture. It means seeing our people's potential - and creating inspiring career paths that help them get there. Or seeing new pathways and innovating for the future of our industry. It means seeing each other for all that we are. And it means seeing our purpose as one that extends beyond the bottom line - having an impact on communities across the country to help more people achieve the American Dream of homeownership.
We hope you'll see yourself at Radian. See more about us at Radian.com.
Defining Roles for Radian's Future
Understanding the qualities and characteristics that define a Leader and an Employee is important to building our future-fit workforce. Radian's future is only as bright as its people. For that reason, our People Plan includes profiles to support the qualities and characteristics that each Leader as well as each Employee should embody upon hire or via development.
EEO Statement
Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment. All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, gender identity, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.
An applicant's criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. The material duties include those listed in the "Primary Duties and Responsibilities" section above, as well as the ability to adhere to Company policies, exercise sound judgment, effectively manage stressful situations, work safely and respectfully with others, exhibit trustworthiness, and safeguard confidential information belonging to the Company and its customers. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Opportunity Employer Details
To learn more about Radian's Code of Conduct and Ethics and workplace conduct, please click [here]. Radian participates in E-Verify [] (en espanol []). Learn more about your rights under immigration laws [] (en espanol []). View the "Know Your Rights: Workplace Discrimination is Illegal" poster []. View "Employee Ri
