Back to Jobs search

VP CX Strategy and Insights

HEALTHEQUITY, INC. • Draper, UT • 1w ago

Job Locations

US-Remote

Our Mission

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS.Come be part of remarkable

Overview

How you can make a difference:

The Vice President, VP CX Strategy and Insights will serve as the strategic leader and champion for customer experience (CX), data analytics, and business intelligence within the Customer Organization at HealthEquity. This executive role is pivotal in transforming the VoC function into a robust, data-driven engine that fosters efficient and proactive changes, continuously enhancing the member experience. Reporting directly to the Chief Customer Officer, you will build and lead cross-functional frameworks to prioritize product initiatives, leveraging real-time feedback loops from members, clients, partners, and internal teammates. Your leadership will drive a culture of data-informed decision-making, ensuring our products and services evolve dynamically in service of our mission to save and improve lives by empowering healthcare consumers.

What you'll be doing:

Manages and carries out the personnel actions for direct reports, including but not limited to hiring and scheduling; training and evaluating; coaching and managing performance; making salary, merit, or other compensation recommendations for team of direct reports; and making recommendations and/or taking corrective or disciplinary action as appropriate.

Strategic Leadership and Transformation: Lead the development of the VoC program into a scalable, data-driven engine that integrates customer insights with business analytics to enable proactive, efficient changes. Develop and implement strategies that shift from reactive feedback to predictive, real-time intelligence, ensuring continuous improvement in member satisfaction, retention, and loyalty.

Framework Development and Prioritization: Design and deploy comprehensive customer journey frameworks for product teams to prioritize initiatives based on quantitative and qualitative data. Collaborate with product, engineering, and operations leaders to align VoC insights with business goals, using tools like journey mapping, sentiment analysis, and prioritization matrices to guide roadmap decisions.

Real-Time Feedback Loops: Establish and optimize multi-channel feedback mechanisms to capture real-time insights from diverse stakeholders, including members, clients, partners, and internal teammates. Integrate these loops into agile processes for rapid iteration and response.

Data Analytics and Insights Generation: Oversee a team to harness advanced analytics, AI-driven tools, and big data platforms to derive actionable insights. Translate complex datasets into compelling narratives that influence executive decisions and drive measurable improvements in key metrics such as Net Promoter Score (NPS), and Customer Satisfaction (CSAT).

Cross-Functional Collaboration: Partner with senior leaders across product, marketing, operations, and finance, to embed VoC principles into core business processes. Foster a collaborative environment that encourages data sharing and proactive problem-solving to enhance overall business performance in the financial healthcare domain.

Performance Measurement and Reporting: Define KPIs and dashboards to track VoC program effectiveness, member experience trends, and ROI on CX initiatives. Present insights and recommendations to the executive team and board, advocating for investments that yield long-term value.

Team Building and Development: Build, mentor, and lead a high-performing team of VoC professionals, data analysts, and CX experts. Promote a culture of innovation, inclusivity, and con

tinuous learning to attract top talent in a competitive market.

Qualifications:

Education and Experience:

A... For full info follow application link.

Similar Jobs

Industrial Services Admin

HPC Industrial • Woods Cross, UT • 13min ago

Legal & Paralegal

HPC-Industrial, powered by Clean Harbors, in Woods Cross UT is looking for an Onsite Data Administrator/Payroll Clerk to join their safety conscious team!?This team member is responsible for the successful execution of a...

13min ago

Go to Apply

Mechanical Engineer - RandD

VAREX IMAGING CORPORATION • Salt Lake City, UT • 21min ago

IT & Engineering

To apply to a Varex Imaging position, please create an account and sign-in. CURRENT VAREX IMAGING EMPLOYEES: Please apply by logging into your internal Workday Account. SummaryWe are looking for an awesome engineer to jo...

21min ago

Go to Apply

Mechanical Engineer

HASKELL COMPANY, THE • Salt Lake City, UT • 22min ago

IT & Engineering

Mechanical Engineer Job Locations US-UT-Salt Lake City Requisition ID 5638 Category Engineering Overview In this role, you will be responsible for assigned project designs, coordination, client communications, and associ...

22min ago

Go to Apply

Data Scientist, RWD & NLP

Norstella • Salt Lake City, UT • 43min ago

IT & Engineering

Data Scientist, RWD & NLP Company: Norstella Location: Remote, United States Date Posted: Oct 22, 2025 Employment Type: Full Time Job ID: R-1535 Description About Norstella At Norstella, our mission is simple: to hel...

43min ago

Go to Apply

Sales Supervisor

OneMain Financial • West Valley City, UT • 47min ago

Sales & Marketing

At OneMain, the Sales Supervisor will be responsible for creating a high energy environment to motivate their sales team. Responsibilities include developing, coaching, and retaining talent to drive sales growth. In the...

47min ago

Go to Apply

Sales Associate

Aaron's Inc • Taylorsville, UT • 47min ago

Sales & Marketing

Sales Associate The salary range for this role is $14.00 to $15.00 per hour.* This position is also eligible for incentive pay based on performance. Sales Associates keep people smiling at Aaron's . On our team, you'll b...

47min ago

Go to Apply

Senior AI Platform Engineer

Zions Bancorporation • Midvale, UT • 53min ago

IT & Engineering

Zions Bancorporation's Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our communi...

53min ago

Go to Apply

Software Design Engineer Sr

University of Utah • Salt Lake City, UT • 1h ago

IT & Engineering

The Clinical and Translational Science Institute (CTSI) supports a broad range of faculty researchers, data scientists, clinical coordinators and informaticists. This position will provide support for investigator initia...

1h ago

Go to Apply

Sr. Sales Manager, Virtual

Travel + Leisure Co. • Sandy, UT • 1h ago

Management & Administrative

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our ded...

1h ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • South Jordan, UT • 1h ago

Management & Administrative

Job Description The Commercial Sales Team at AutoZone plays a pivotal role in driving growth across our professional customer base. Focused on delivering quality parts, reliable service, and dedicated support, this team...

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.