Customer Service Supervisor

Robert Half • Edison, NJ • 2h ago

Description

We are looking for a motivated Customer Service Supervisor to lead a dynamic team. This role offers an exciting opportunity to oversee customer service operations while ensuring exceptional service quality and efficiency. You will play a pivotal role in managing workflows, resolving inquiries, and driving process improvements. This position offers a competitive salary between $70,000 and $80,000. The benefits include Healthcare (Health, Vision, Dental), HSA dollar for dollar match, Paid Holidays Off, 2 weeks PTO, Short/Long Term Disability 100% Company Paid, Life Insurance 100% Company Paid, 401K, and Employee Discounts.

Responsibilities:

Oversee daily workflow and ensure customer service operations are running smoothly.

Approve expedited shipping for replacements and warranty claims as necessary.

Process order cancellations and warranty replacement orders using internal systems.

Address and resolve representative inquiries to support issue resolution.

Review and release orders placed on hold to maintain efficient processing.

Create and process accounting-related documents for wholesale, dropship, and marketplace accounts.

Identify and correct errors in orders, including line, header, and address discrepancies.

Monitor queues and track inbound call volumes to optimize team responsiveness.

Approve partial refunds and ensure proper documentation is maintained.

Requirements - At least 3 years of experience in a supervisory role within customer service or client services.

Strong written and verbal communication skills.

Proficiency in computer systems and Microsoft Office Suite.

Exceptional analytical skills to identify and resolve operational challenges.

Proven ability to manage and lead a team effectively.

Familiarity with customer service platforms such as Zendesk is preferred.

Ability to multitask and adapt to a fast-paced work environment.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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