Koniag Information Technology Services (KITS), a Koniag Government Services company, is seeking a UC Facilitator to support our Army customer in Huntsville, Alabama. This position requires on-site presence in Huntsville, Alabama.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
The UC Facilitator will be responsible for ensuring the effective operation of UC systems and providing technical assistance to users across the AMC campus. This on-site role will focus on providing user assistance, monitoring, and technical support for Unified Communications (UC) and audio/visual systems at Army Materiel Command (AMC) Headquarters. The ideal candidate will have hands-on experience with UC technologies, conference room A/V equipment, and user support in a professional environment.
Principal responsibilities will include but are not limited to:
Provide user assistance for mission-specific UC/IT applications and systems
Escalate complex technical issues to appropriate support tiers
Proactively monitor UC sessions, hardware, software, and networks to ensure optimal performance
Monitor the AMC campus UC infrastructure and resolve network issues within scope of authority
Set up and maintain UC and A/V equipment in conference rooms, executive offices, and operations centers
Schedule and coordinate multi-point communications and video conferences
Manage UC-related incidents using the Government service desk system
Provide hands-on setup and troubleshooting for UC sessions
Deliver prioritized support for AMC's "Top Six" leadership events, including one hour of monitored setup and active monitoring throughout sessions
Facilitate UC session recording and archiving according to established procedures
Implement bridging solutions designed by Tier III support
Provide monitored setup and passive monitoring for non-"Top Six" events
Create daily reports on issues, anomalies (e.g., projector lamp usage, scheduling conflicts), and operational concerns
Escalate significant issues to appropriate Government personnel
Maintain a current contact list of relevant POCs for rapid response to outages
Develop and maintain documentation including system drawings, user manuals, and technical guides
Support customer training on UC equipment and systems
Document all changes to system configurations
Education and Experience:
Required:
Associate's degree in Information Technology, Audio/Visual Technology, or related field; or equivalent combination of education and experience
2+ years of experience supporting UC technologies and A/V systems
Experience providing technical support in a professional environment
Demonstrated ability to troubleshoot UC and A/V equipment issues
Required Skills and Competencies:
Hands-on experience with video conferencing systems and technologies
Knowledge of audio/visual equipment setup and operation
Familiarity with UC platforms and applications
Experience monitoring technical systems and identifying issues
Ability to provide clear instructions and technical guidance to users
Proficiency in documenting technical issues and solutions
Experience using ticketing or service desk systems
Knowledge of multi-point communications and bridging concepts
Understanding of conference room scheduling processes
Strong customer service orientation and communication skills
Ability to work effectively under pressure, particularly during high-profile events
Experience supporting executive-level users
Attention to detail in equipment setup and configuration
Basic troubleshooting skills for network connectivity issues
Experience creating technical documentation and user guides
Ability to obtain and maintain required security clearances
Willingness to work on-site in Huntsville, Alabama
Desired Skills and Competencies:
Experience working in military or government environments
Familiarity with DoD or Army UC systems and protocols
Knowledge of Cisco UC products and solutions
Experience with digital signage systems and management
Background in conference room design or implementation
Understanding of audio acoustics and room optimization
Experience with recording and archiving video content
Knowledge of ITIL concepts and practices
Familiarity with various conference room control systems
Experience training users on technical systems
Understanding of IT security requirements in government settings
Background in maintaining equipment inventory and usage logs
Knowledge of projector maintenance and lamp management
Experience supporting large-scale video teleconferences
Familiarity with accessibility features in UC technologies
Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com .
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Job Details
Job Family Engineering
Job Function Audio Visual Engineer
Pay Type Salary
