Bilingual Spanish Customer Solutions Specialist

Encompass Supply Chain Solutions, Inc • Darbydale, OH • 1w ago

Description
Bilingual Spanish Customer Service Representative - Remote
See What We're All About
Encompass is one of the country's largest suppliers of parts to repair products throughout the home. At our distribution centers located in Georgia, Florida, New York, Texas,and Nevada, we stock parts from 250+ world-leading brands like Whirlpool, GE, Samsung, LG, Sony, Panasonic and Vizio.
We are proud of our long history in the aftermarket supply chain and the opportunity to serve our valued customers. From our beginnings in 1953 as a parts supply house for television tubes and antennas, we have grown to be an industry leader supporting all segments of the supply chain in multiple product categories representing world-leading manufacturer brands.
We have a friendly and engaging workplace atmosphere that revolves around teamwork and adaptability. You won't experience the typical office lifehere;we work hard and play hard (and sometimes dance too!). To us, each one of our team members is a VIP and we treat them as such.
If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!
Perks
The Encompass Family - check outWho We Areto become a part of it!
Team member appreciation events and recognition programs
Volunteer opportunities
Casual dress code
All the traditional benefits like health insurance, life, short- and long-term disability- we care about yourwellbeing!
401k/401k match, andpaidtime away -we'd love you to stay with us forever!
Discounts on all our merchandise plus a variety of other cool special deals with area businesses.
Remote work schedule
The Jobat aGlance
As a Bilingual(Spanish/English)CustomerService Representative,you will deliverthe best possible experience for ourcustomers. Serving as the friendly voiceand trusted resourceofthe Encompass,you will bein constant communication with customers,andsupporting them throughout the entire ordering process. If youthriveat building strong relationships with customers by displayinghigh energy,havegreat attention to detail, andhave apassion to go above and beyond- We want to meet you!
A Typical Day
Proactivelyrespondto product/service inquiries via telephone, email or fax.
Accuratelyplaceand processorders per Customer Service Representative guidelines.
Recognizeand act on the opportunity to up sell additional products and services to customers.
Follow-up on outbound calls, assigned cases and quotes in a timely manner.
Follow up on all open quotes and unresolved customer inquiries.
Properly and accurately documenting all calls.
To Land This Opportunity
You can work a schedule of Monday- Friday 9:30 am- 6:00 p.m (EST)
You have great communication skills & you're proficient in English and Spanish (verbal and written).
You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor in troubleshooting.
You have reliable, high speed ethernet internet connection at home (at least 10 mpbs)
You build strong customer relationships and develop loyal customers.
You thrive working independently and efficientlyin meeting all deadlines.
You exemplify all company policies and procedures.
You know MS Office (Word and Excel); you may not be a master but you're on your way
You have a High School Diploma and/or combination of customer service experience.
Your average typing speed is 40 wpm.
You live in one of these states:Florida, Georgia, Ohio, Indiana, or Texas.
Encompass Supply Chain Solutions, Inc., welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

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