Director, Account Management

Forward Air • Vernon Hills, IL • 1d ago

Position: Director, Account Management

Job Description:

Forward Air is seeking a seasoned and strategic Director of Account Management to lead and enhance our account management team. This individual will play a critical role in maintaining client relationships, developing account management strategies, and delivering on key business objectives. The ideal candidate will have a deep understanding of the transportation industry, specifically LTL, Intermodal, Final Mile, and Truckload, and be able to thrive in a fast-paced, customer-centric environment.

Join the Sales team at Forward Air, an industry-leading expedited LTL transportation company that is revolutionizing the logistics industry at the perfect time. Our innovative technology, extensive network, and unmatched service capabilities allow us to provide tailored solutions for businesses of all sizes, from local retailers to Fortune 500 companies. We are looking for dynamic sales professionals to join our team and help us continue to grow and expand across the country. With competitive compensation, excellent benefits, and opportunities for career growth, Forward Air is the perfect place to advance your sales career and make a lasting impact in the transportation industry. Join us today and be a part of the future of logistics!

Core Responsibilities & Duties:

Manage and grow existing enterprise-level customer relationships, serving as the main point of contact for their transportation needs

Develop and implement account management strategies and plans to retain and grow our client base

Monitor key account metrics and provide regular updates to senior management on account performance

Oversee the management of all client accounts, ensuring the delivery of high-quality service and client satisfaction

Cultivate strong relationships with key decision-makers within client organizations

Lead and motivate the account management team to achieve and exceed goals

Identify opportunities to cross-sell and upsell products and services

Implement best practices for client interaction and retention

Collaborate with the sales, operations, and customer service teams to address client needs and expectations

Participate in contract negotiation and renewal processes

Resolve complex issues that may arise, and promptly address client concerns

Other duties as assigned

Qualifications:

Bachelor's degree in Business Administration, Logistics, or related field

A minimum of 10 years of experience in account management, with at least 5 years in a leadership role

Proven track record in the transportation industry is a must

Skills:

The ideal candidate will possess a "can do" attitude with a "will do" work ethic

Must have the ability to work in a fast paced/high volume sales environment

Exceptional interpersonal skills with an ability to build strong relationships with clients

Strong understanding of customer needs and industry trends

Demonstrated ability to lead and inspire a team

Excellent problem-solving abilities and a client-focused approach

Strong written and verbal communication skills

Proficient in CRM software and Microsoft Office Suite

Forward Air is an Equal Opportunity employer.

About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated "time-definite" basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication

About the Team

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