Customer Service Representative

TEKsystems • Schaumburg, IL • 1d ago

Customer Support Representative - Case Management & Email Support

Overview:

This is a customer service-focused role with a strong emphasis on email communication and case resolution-not a high call volume position. You'll be part of the Customer Support team, working closely with Account Managers to support fleet management operations and ensure a seamless experience for drivers.

Key Responsibilities:

Serve as the primary point of contact for driver inquiries, providing support via email, phone, and Salesforce case management.

Assist with vehicle ordering and address service-related issues such as impounds, billing changes, and insurance card distribution.

Educate drivers on available services and guide them through next steps for resolution.

Conduct detailed research to resolve complex issues, often requiring creative problem-solving and cross-department collaboration.

Communicate regularly with internal departments using Microsoft Teams and other internal tools.

Manage a high volume of customer emails and service cases using Salesforce CRM.

Make outbound follow-up calls to gather missing information or provide updates.

Enter and update customer information in real-time while engaging with them.

Utilize internal systems to create vehicle selectors, generate reports, and process driver data changes.

Required Skills & Qualifications:

2+ years of office-based customer service experience

Strong written and verbal communication skills

Excellent grammar and professional email etiquette

Proficient in Microsoft Office Suite (Outlook, Word, Excel - basic level)

Comfortable working across multiple databases and monitors

Strong typing skills (minimum 40 WPM - typing test required)

High attention to detail and ability to multitask

High School Diploma or equivalent

Preferred Experience:

Familiarity with Salesforce or other CRM platforms

Experience in fleet management or logistics support

Exposure to case management systems and internal service desk tools

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Schaumburg,IL.

Application Deadline

This position is anticipated to close on Jul 29, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Go to Apply

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