Overview
To process equity loans and ensure compliance in accordance with applicable federal/state laws, as well as Navy Federal's policies, procedures, NCUA and Federal Home Loan Bank guidelines and regulations. To provide information to members regarding equity loan requirements, products and related services. Process equity loan applications according to established guidelines and requirements. Coordinate final loan application changes, revisions and corrections with other equity staff, closing agents and settlement attorneys to ensure accurate and efficient processing of equity loans. Record, track and monitor documentation issues and productivity. This role is a second tier of the Equity Processor I role after demonstrated proficiency and successful completion of the essential job functions or the possession of the requisite equivalent experience. Perform basic/routine tasks with a narrow scope under immediate supervision.
Responsibilities
Act in the capacity of a Loan Officer on applications status and communicate with member regarding outstanding documentation issues
Analyze, research and resolve problems and discrepancies related to member accounts/loans
Analyze/evaluate status of title, determine exceptions for acceptability and take corrective action or obtain additional documentation if required
Communicate outstanding documentation requirements and set appropriate deadlines for submission
Coordinate schedule of settlement with member and settlement agent/notary public
Counsel current and prospective members about Navy Federal's products and services
Examine preliminary title work, status reports , hazard and flood insurance policies to determine if property condition/insurance is within acceptable levels
Identify circumstances in which additional documentation may be required
Prepare loan disclosures required by Federal/state laws (e.g. Good Faith Estimate, Truth-In-Lending)
Process equity applications according to established laws, requirements and guidelines
Relay loan status to member and other member approved parties (e.g. real estate agent, settlement agent)
Review approved equity loans for completeness, accuracy and additional information required to close loan
Verify "intent to proceed" by member prior to collecting required fees, requesting appraisal and ordering title work
Enter applications into online application system
Prepare/submit final applications and member appeals for decision
Resolve escalated member issues and problems
Respond to inquiries and resolve any issues concerning the processing of applications
Submit applications for decision according to applicable terms and conditions
Perform other duties as assigned
Qualifications
Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
Exposure to managing multiple priorities independently and/or in a team environment to achieve goals
Experience in work which displays increasing levels of responsibility and/or authority
Experience in working in a high volume, fast paced environment
Demonstrated successful completion of the essential job responsibilities or related experience
Working knowledge of Real Estate Lending systems, policies, procedures, practices and/or actions or equivalent experience
Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations
Familiarity with Navy Federal mortgage and equity applications, products and services
Effective skill analyzing and organizing problems or work processes for technical solutions
Effective skill applying innovative approaches to solve technical design issues
Basic organizational, planning and time management skills
Basic skill exercising initiative and using good judgment to make sound decisions
Basic skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
Basic skill maintaining accuracy with attention to detail and meeting deadlines
Basic skill performing mathematical calculations and working accurately with numbers
Basic verbal and written communication skills
Basic word processing and spreadsheet software skills
Hours: Monday - Friday, 8:30AM - 5:00PM
Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 24486
