Overview
To review, identify and translate applicable laws for low to medium risk garnishment orders served on Navy Federal from courts, government for placement of restrictions and holds against member accounts. Review member accounts and process account restrictions as required by garnishment order. Prepare responses to garnishments and court attachments. Perform moderately complex/varied tasks with basic research/review and moderate analysis.
Responsibilities
Identify, research and interpret laws, rules and regulations cited on attachments to determine appropriate restrictions and processing for accounts
Review/analyze court orders, child support orders, and tax liens to ensure compliance with applicable federal and state, laws, rules and regulations
Comply with orders by placing appropriate restrictions on the account to avoid monetary exposure and reputational risk to NFCU
Prepare or coordinate preparation of responses to court attachments/garnishments in accordance with applicable federal, state and local laws, rules and regulations
Review accounts to determine if they fall under CFR Title 31 part 212 and/or other exemptions governed by federal and state laws, rules and regulations; calculate and apply appropriate account restrictions
Identify garnishment document's originating state and review for accuracy to determine jurisdictional authority of submitter, and provide appropriate response
Serve as subject matter expert regarding attachment/garnishment process to members, business units, and external judicial/business partners
Liaise with other business units regarding legal processing procedures
Respond to escalated calls from Contact Center, Branch Offices, members, and attorneys regarding attachments/garnishments, procedures, account status, etc.
Review and verify agency requests for personal identifiable and account information (e.g., SSNs, names and addresses, etc.) on attachments/garnishments to determine match/non-match to member account(s); escalate employee related and non-member requests to management
Ensure the accuracy and validity of responses to courts, attorneys and/or law enforcement agencies; notarize legal documents
Stay abreast of and ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures
Perform other duties as assigned
Qualifications
Working knowledge of applicable federal and state laws, rules and regulations (e.g., CFR Title 31, part 212 Garnishment of Accounts Containing Federal Benefit Payments)
Experience in financial transaction/processing related responsibilities
Experience working in member/customer service preferably in a financial institution
Experience responding to members, government agency, courts or law enforcement officials regarding financial and legal matters
Familiarity with legal documents (e.g., Writs of Attachments, Child Support Orders, Non-Wage Garnishments, Tax Liens, IRS Tax Levies, etc.)
Experience working with rigid deadlines and continual changes
Experience managing multiple priorities independently and/or in a team environment to achieve goals
Effective skill to interpret and apply regulations, instructions and procedures
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill to comprehend, analyze, apply and communicate complex written legal documents
Effective skill examining and interpreting information quickly and accurately
Effective skill interacting tactfully and effectively in difficult situations
Effective skill performing mathematical calculations and working accurately with numbers
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Effective verbal and written communication skills
Effective word processing, spreadsheet, and presentation software skills
Bachelor's degree in Pre-Law, Business Administration, or related field, or the equivalent combination of education, training and experience
Desired Qualifications
Experience as a legal secretary or paralegal
Working knowledge of multiple state/jurisdictional requirements for garnishments/legal attachments
Certification as Notary Public in the Commonwealth of Virginia, West Virginia or State of Florida and for a Custodian of Records for Navy Federal
Hours: Monday - Friday, 9:00AM - 5:30PM
Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
Best Companies for Latinos to Work for 2024
Computerworld® Best Places to Work in IT
Forbes® 2024 America's Best Large Employers
Forbes® 2024 America's Best Employers for New Grads
Forbes® 2024 America's Best Employers for Tech Workers
Fortune Best Workplaces for Millennials 2024
Fortune Best Workplaces for Women 2024
Fortune 100 Best Companies to Work For® 2024
Military Times 2024 Best for Vets Employers
Newsweek Most Loved Workplaces
2024 PEOPLE® Companies That Care
Ripplematch Recruiting Choice Award
Yello and WayUp Top 100 Internship Programs
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 24691
