Admin II Operations Bilingual (Remote near McAllen, TX)

MAXIMUS • Salt Lake City, UT • 2h ago

Maximus is seeking a Bilingual (English/Spanish) Eligibility Verification Specialist to support the U.S. Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program. This Admin II Operations Bilingual position performs detailed reviews of enrollee-submitted documentation, including Spanish-language documents, supporting dependent eligibility verification for the Federal Employees Health Benefits (FEHB) Program.

This is a full time role.Remote Remote: Must reside within 50 miles of McAllen, TX location

Please note: This position is contingent upon contract award.

Essential Duties and Responsibilities:

Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.

Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.

Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.

'- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.

Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.

Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.- Review supporting documents for completeness and accuracy against established eligibility requirements.

Compare records, identify missing or inconsistent information, and resolve routine discrepancies using established procedures.

Conduct outbound follow-up in English and Spanish to request missing information, clarify documentation, and explain next steps.

Review and verify Spanish-language documents and correspondence, and flag documents in other languages for referral using approved procedures.

Maintain accurate case records, review notes, and status updates in designated systems.

Manage assigned workloads and follow-up activities to meet quality, productivity, and processing standards.

Escalate complex or unresolved cases through established channels.

Protect confidential information and follow applicable privacy, security, and document-handling procedures.

Minimum Requirements

'- High School diploma or equivalent with 1-3 years of experience.

May have training or education in area of specialization.

Must be fluent in English and specified secondary language.

'- Experience reviewing benefits, eligibility, insurance, or other supporting documentation against established criteria.

Strong attention to detail and ability to compare records, recognize discrepancies, and maintain accurate case notes during repetitive document-review work.

Experience with electronic case records, document imaging, data entry, and workflow or work-queue systems.

Clear written and verbal communication skills in English and Spanish, including experience conducting customer follow-up calls and explaining documentation requirements.

Experience reading or processing Spanish-language documents such as birth certificates, marriage certificates, or court records.

Experience handling confidential information and following privacy, security, and records management procedures.

Ability to follow structured procedures, manage assigned deadlines, learn program systems, and recognize when a case requires escalation.

High School diploma or equivalent with 1-3 years of experience.

May have additional training or education in area of specialization

Must be able to speak and read English and Spanish clearly, professionally and fluently-

Regular and predictable attendance is required

Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.

Must be able to pass a government background check

Must be a U.S. Citizen

Position is contingent upon contract award

This is a remote role. Must reside within 50 miles of McAllen, TX location

Equipment will be provided but must meet the remote position requirement provided below.

Remote Position Requirements:

Internet speed of 25mbps or higher required / 50 Mpbs for shared internet

connectivity (you can test this by going to www.speedtest.net).

Minimum 5mpbs upload speed.

Connectivity to the internet via Category 5 or 6 ethernet patch cable to the

home internet router.

Private work area and adequate power source

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$17.62

Maximum Salary

$19.5

MAXIMUS

Go to Apply

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