Local Tax Examiner (BIR-STT)

Division of Personnel Government of the VI • St Thomas, VI • 17h ago

The employee in this position works under the guidance of the Chief or Assistant Chief of Processing. He/she sorts, batches, processes and bills gross receipt and hotel tax returns in accordance with Title 33 of the Virgin Islands Code. The incumbent is responsible for routinely establishing taxpayer accounts, validating and classifying entity @types and resolving minor discrepancies.

Work is reviewed for adherence to standard operating procedures, while the employee is expected to perform with a considerable degree of independence and must exercise initiative in carrying out his/her assignments.

Duties and Responsibilities:

Operates systems to issue bills, adds taxpayer accounts, processes credits and adjustments, researches and analyzes accounts and resolves open issues. Communicates with taxpayers or their representatives by telephone, written correspondence, or in-person contact to provide account information, explain processing requirements, and assist with routine tax account questions. Assists taxpayers and their representatives in understanding account status, billing actions, processing requirements, and documentation needed to resolve routine account matters. Reviews, analyzes, and resolves routine to moderately complex local tax account issues, discrepancies, and cases in accordance with established processing procedures, referring unusual or unresolved matters for supervisory guidance. Performs manual and automated calculations to determine tax liability, penalties, interest, abatements, and related account adjustments in accordance with applicable tax laws, rates, and processing procedures. Researches taxpayer inquiries and account records to verify information, explain processing actions, and support the resolution of routine billing, credit, adjustment, penalty, and interest issues.

Reviews account entries and supporting documentation to identify erroneous assessments and prepares appropriate cancellation or disallowance actions in accordance with established procedures. Posts approved abatements, adjustments, credits, and related account changes as instructed, ensuring entries are accurate, properly coded, and supported by required documentation. Performs other related duties as required.

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