Job Title: Systems Administrator (Junior)
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
The Opportunity:
CACI is seeking a Junior Systems Administrator for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.
Responsibilities:
Support Total Ticket Ownership (TTO) activities by logging tickets, conducting triage, and performing basic troubleshooting for incidents and service requests using the Ticket Management System
Assist with desktop support for DT/EA/CST users, including basic troubleshooting, managing Government-Furnished Equipment (GFE), and providing limited support for mobile devices
Support infrastructure management activities including card printer support for domestic locations, domestic consular office systems administration, and web services administration tasks
Assist with installation and deployment of applications in support of CA systems and services under the guidance of senior team members
Support network operations activities under supervision, coordinating with senior staff on network administration tasks and connectivity issues
Collaborate with stakeholders to update Ticket Management System configurations and enhance functionality under direction of senior administrators
Assist in maintaining self-help/self-service request capabilities, enabling users to resolve standard issues independently including password resets and basic account provisioning
Document technical procedures, troubleshooting steps, and resolutions to build knowledge base resources for users and support teams
Participate in change management processes, learning established DT/EA/CST policies and procedures while supporting senior team members
Apply fundamental concepts, processes, practices, and procedures on technical assignments under supervision, developing technical skills across multiple IT domains
Qualifications:
Required:
High school diploma or GED + 0-3 years of experience in related fields, such as IT support, help desk, desktop support, systems administration, or technical support; equivalencies considered.
Active Secret Clearance
Basic knowledge of IT troubleshooting, ticket management systems, and customer service principles
Demonstrated ability to learn technical concepts and apply fundamental IT support processes and procedures
Strong communication skills with ability to work effectively under supervision and collaborate with team members
Willingness to develop technical skills across desktop support, infrastructure, applications, and network operations
Desired:
Prior experience supporting federal agencies, especially the Department of State
Entry-level IT certifications such as CompTIA A+, ITIL Foundation, or similar technical certifications
Basic knowledge of desktop operating systems (Windows, macOS), mobile devices, and common business applications
Familiarity with ticketing systems, Government-Furnished Equipment (GFE), or IT service delivery in enterprise environments
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range :
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$63,300-$129,700
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
