MARKET OPERATIONS OFFICER

Stockman Bank of Montana • Glendive, MT • 3d ago

Glendive, Glendive, MT, US

Position General Responsibilities:

This position is responsible for the overall operations matters responsibilities in the Market Branches. This may include but is not limited to the reporting, analyzing, reviewing, decisioning, reconciling, and completing all back office operations concerns regarding operations functions, processes, items and accounts for the Market branches in a timely and concise manner. This position will include other operational duties and responsibilities as required and directed.

Employees Supervised:

Overall management of the Teller and Customer Service personnel.

Minimum Qualifications:

Strong commitment to providing exceptional customer service.

Ability to work independently and as a member of a team.

Bachelor's degree in business, finance, or equivalent education/work experience.

Three-five years previous bank operations experience.

Dimension of Job:

Operational/Verification Functions: (daily per Operations/Managers guide)

Responsible for resolving and answering non post questions on a timely basis.

Pull NSF list, review deposits, send to Mgr. and submit returns to Central and complete NSF fee analysis noting refunds etc.

Review large items for return endorsements and submit to central operations on a timely basis.

Responsible for kiting report review investigation and awareness to RMM.

Review and report daily closed accounts report and note any large closures or issues.

Responsible for exception and tickler report review & report missing items to RMM.

Analyze and investigate deficit balances and fluctuation reports daily reporting oddities to RMM.

Other reports as required or as necessary for mitigation of Bank risk.

Review, analyze and consider reporting information as it complies with Bank protocol.

Act on analysis suggestions and offer procedural recommendations that comply with adherence to process and procedures set by Bank and using sound judgment.

Customer Service Support:

Provide overall support in communications and improvements of processes and procedures and handle pro actively within Market and Central operations.

Role of liaison to Human Resource department for the market coordinating H.R. training schedules and completion of timesheets, new employee setup, termination, or changes for the market.

Attend Senior Branch Operations officer meetings, prepare issues for presentment as requested by being an active team member and communicate and distribute information to the Market Manager and applicable managers/employees.

Maintain effective lines of communication at all times with market supervisors and staff.

Convey a positive image of the bank at all times.

Support all retail market delivery systems offering input to improve functions.

Operational/Verification Functions: (monthly, quarterly, semi-annual/other per Operations/Managers guide)

Complete NSF analysis of waived fees and report to the proper branch managers.

Analyze and investigate large balance accounts $100,000 and greater monthly.

Review and report service charge waiver report monthly-report oddities.

Review and investigate bank controlled accounts monthly-report any oddities.

Review and report rate exceptions on monthly basis-report oddities/fluctuations.

Review Balance Booster Opt out accounts on a monthly basis-report change.

Review and complete Reg. D report actions as required on a monthly basis.

Analyze investigate and prepare quarterly certifications for wire transfers and collection.

Investigate and prepare semi-annual and annual certifications for safe deposit box inventory, safekeeping, and collateral and safe deposit box unclaimed property.

Review and update signing authorities on an annual basis as per Management.

Review and update Branch cash limits on an annual basis.

Pull CD, MM comparison rates and create report monthly indicating maturities/monies/movement for Manager/pricing committee.

Complete and submit rate changes to Central as applicable for market per Manager.

Completion of monthly certification for all of the Market and other reports as required or as necessary for mitigation of Bank risk.

Review, analyze and consider reporting information as it complies with Bank protocol.

Act on analysis suggestions and offer procedural recommendations that comply with adherence to process and procedures set by Bank using sound judgment.

Central Operations:

Analyze and recognize issues with procedures and policies arising from front line services and other operation areas and review with Management and Central operations to resolve those issues and address changes with Market Manager.

Actively manage operational risk from collection drafts and issuers to front line item handling in the market.

Work directly with Central Operations in timely response of processing of items and reporting functions.

Work closely Market Manager and Central Operations in problem solving and resolution of repeated reporting errors and regulatory issues that arise including any fraud alerts or fraud attempts.

Resolve other operations items and issues as necessary and directed.

Security Officer/Regulatory training

Serve as the dual security officer for all of the Market locations and coordinate with corporate Facility/Security Officer and any "in branch" security officers.

Provide adequate security related training to staff that complies with policy.

Provide regulatory training to staff as requested by supervisor.

Coordinate with branch security officer as needed for security functions.

For full description, which includes physical mental demands please see attachment.

Similar Jobs

Bar Manager

Gunners Ridge Bar and Grill • Glendive, MT • 1w ago

Management & Administrative

DUTIES: Oversee all operations of the bar and casino Ensure compliance with all alcohol safety regulations Handle customer complaints Promote the establishment Demonstrate excellent customer service as a service standard...

1w ago

Go to Apply

Office Manager

Bagwell Tree Service • Glendive, MT • 2w ago

Management & Administrative

About Bagwell Tree Service Bagwell Tree Service provides high-quality tree care, land management, and property improvement services throughout eastern Montana and western North Dakota. We focus on safe, professional, rel...

2w ago

Go to Apply

Laundry / EVS Tech - Environmental & Laundry Services - Full Time

Glendive Medical Center • Glendive, MT • 2w ago

Management & Administrative

Glendive, MT, USA | Hourly | 15.30 per hour Starting Wage: $15.30+/hour (based on experience and internal equity) | Full Time Laundry / EVS Tech - Environmental & Laundry Services - Full Time Glendive Medical Center...

2w ago

Go to Apply

Floor Care Technician - Environmental Services - Full Time

Glendive Medical Center • Glendive, MT • 2w ago

Management & Administrative

Glendive, MT, USA | Hourly | 16.42 per hour Starting Wage: $16.42+/hour (based on experience and internal equity) | Full Time Floor Care Technician - Environmental Services - Full Time Glendive Medical Center | Glendive,...

2w ago

Go to Apply

Administrative Assistant - Glendive

State of Montana • Glendive, MT • 3w ago

Management & Administrative

TheMontana Department of Transportation (MDT)is recruiting for an Administrative Assistant to support the Glendive Office!This position serves as an Administrative Assistant within the District and Area offices. The role...

3w ago

Go to Apply

District Utility Agent

State of Montana • Glendive, MT • 4d ago

TheMontana Department of Transportation (MDT)is recruiting for a/District Utility Agent/in the Glendive District. Glendive is the preferred primary location for this position, but other locations may be considered.This p...

4d ago

Go to Apply

Civil Engineering Specialist

State of Montana • Glendive, MT • 6d ago

IT & Engineering

The Montana Department of Transportation (MDT)is recruiting for/Civil Engineering Specialists/in Glendive, Wolf Point, and Glasgow! Positions in the assigned district are responsible for conducting engineering and analys...

6d ago

Go to Apply

Registered Nurses

Eastern Montana Veterans Home • Glendive, MT • 1w ago

Hospital & Medical

QUALIFICATIONS INCLUDE: Valid RN license in good standing Ability to assume the authority, responsibility, and accountability necessary to carry out the duties of this job Health screening and TB test (if required) withi...

1w ago

Go to Apply

Assistant Teacher - Glendive

AEM - Head Start • Glendive, MT • 1w ago

QUALIFICATIONS INCLUDE: Child Development Associate (CDA) or equivalent certification, or ability to obtain credential within required timeframe from date of hire Ability to meet ALL Montana Childcare Licensing Rules and...

1w ago

Go to Apply

CDL Fuel Transport Driver

Farstad Oil • Glendive, MT • 1w ago

Trucking & Construction

Position Title: Class A CDL Transport Driver Location: Glendive, MT Position Summary: In this role you will load and transport propane and/or fuel to a variety of our customers. Qualifications: Valid Class A CDL Tanker,...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)