Senior Central Operations Manager, AM Tooling & Digital Transformation - Expansion Central Ops

Uber • Chicago, IL • 4h ago

About the Role

The Expansion Central Ops team is a global sub-function within Delivery Commercial Operations (DCO). We are the "Scale Engine" for the Account Management (AM) organization. Our mission is to empower every Account Manager to maximize their portfolio's growth at scale by ruthlessly eliminating capacity and operational friction, while building the unified tooling and operational infrastructure that enables them to save time and multiply their market impact.

Whether optimizing workflow efficiency, strategic capacity allocation, or portfolio value execution, this team ensures that global AM segments (SMB, Enterprise, and Global Brands) can transition from a reactive operational state to a proactive, high-velocity commercial growth model.

How do we replace friction with flow through technology? As a Senior Central Operations Manager focusing on AM Tooling & Digital Transformation, you are a key architect of the daily digital experience for our Account Managers. Your mission is to move beyond routine tool maintenance into continuous operational innovation-eliminating software friction by equipping AMs with integrated insights and streamlined workflows. You will help build and scale the "Unified Workspace," ensuring our tech stack empowers AMs to focus on high-value commercial impact.

What You'll Do

Participate in "build vs. buy" evaluations and operational user research for next-generation AM workspace enhancements, aligning commercial workflow needs with technical capabilities

Partner closely with Tech, Product, and RevOps teams to define operational user requirements, prioritize software enhancements (e.g., Gainsight/CRM tools), and streamline front-line interface workflows

Identify opportunities to consolidate single-use legacy applications into unified interfaces, measurably reducing system fragmentation and clicks-to-action for field teams

Design and execute Go-To-Market (GTM) adoption strategies, training playbooks, and change management frameworks for new software rollouts to maximize field adoption and tool CSAT/NPS

Track tool adoption rates, feature utilization, and system efficiency metrics to quantify ROI and continuously refine workspace performance

Basic Qualifications

4+ years of professional experience in Product Operations, Sales Operations, Technical Program Management, Sales Technology, Commercial Excellence, or Strategic Operations, or related field

Data fluency with proficiency in data tools in Excel/Google Sheets to analyze system adoption, diagnose user friction points, and measure tooling performance

Bachelor's degree or equivalent practical experience

Preferred Qualifications

Hands-on experience working with CRM systems (e.g., Salesforce) or Customer Success / AM platforms (e.g., Gainsight)

Proven track record of leading end-to-end operational or tech implementation projects, including milestone management, risk mitigation, and tracking deliverables against key business metrics

Direct experience acting as a bridge between commercial users and Product/Engineering teams, collecting user feedback, and shaping UI/UX requirements

Proven track record of executing tool rollouts, migrations, or software adoption programs across global or multi-regional teams

Proficiency in SQL to pull metrics and independently evaluate feature utilization and rep behavior within tools

A strategic, systems-first thinker who designs sustainable operational processes rather than relying on manual workarounds

For Chicago, IL-based roles: The base salary range for this role is USD $118,000 per year - USD $131,000 per year.

For New York City, NY-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD $131,000 per year - USD $145,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other @types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

Uber

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