Managing Online Tuition Payment Plan:

Oversees plan enrollments, cancellations, recalculations, student

communications, and delinquency notifications.

Develops, implements, and revises policies and procedures related to

payment plan administration and collections processes.

Ensures compliance with federal, state, and university regulations

related to billing and payment practices.

Conducts quality control reviews to ensure accuracy of account

setup, billing, and communications.

Performs periodic operational reviews to improve efficiency, service

delivery, and compliance.

Student Refund Processing:

Serves as primary backup to the Director of Student Payment Services

for student refund processing and related semester to semester transitions.

Ensures adherence to accounting, auditing, and internal control

standards in all refund-related processes.

Assists in reviewing and improving business workflows related to

refunds and account reconciliation.

Interprets and applies institutional, state, and federal regulations

impacting student refunds and financial transactions.

Collection & Emergency Loan Management:

Approves, processes, and manages the collection of student emergency

loans, including interest calculations and delinquency management.

Oversees assignment to state offset and other collection mechanisms

for delinquent accounts.

Implements and monitors collection strategies, policies, and

procedures to improve recovery rates and ensure compliance.

Conducts quality assurance reviews of collection activities and

account handling.

Interprets and applies regulatory requirements governing collections

and student financial obligations.

Accounts Receivable Support & Process Improvement:

Assists the Accounts Receivable department with special projects and

operational initiatives.

Supports policy development, workflow optimization, and

cross-functional coordination related to receivables and collections.

Additional Duties:

May select, train, assign work, and evaluate performance of student

aid, and student workers.

Assists the Accounts Receivable department with special projects and

operational initiatives.

Supports policy development, workflow optimization, and

cross-functional coordination related to receivables and collections.

Performs other related duties as assigned.

Northeastern Illinois University

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