Customer Service Representative

PENTAIR - HEADQUARTERS • Manitowoc, WI • 14h ago

JOB REQUIREMENTS: Job Description: At Pentair, you will
workalongsidepassionate problem-solvers who are committed to the future
of our planet. We put ourmissioninto practice,helping the world
sustainably move, improve, and enjoy water, life\'s most essential
resource. From our residentialwater filtrationto industrial water
management topool products and more, our9,000global employees serve
customers in more than 150 countries, working to helpcreate a better
world for people and the planet through smart, sustainable water
solutions. We have an opportunity for a Customer Service Representative
to join our Manitowoc, WI team. You will serve as the primary point of
contact for customers, distributors, service partners, and end users.
This position is responsible for providing exceptional customer support
through phone, email, and order processing activities while ensuring a
positive customer experience at every interaction. The ideal candidate
is a customer-focused professional with a strong phone presence,
excellent communication skills, a high level of accuracy, and the
ability to quickly learn products, processes, and systems. This role
plays a critical part in supporting customers and maintaining accurate
order management within a fast-paced manufacturing environment. You
will: Accurately enter and process customer orders, including order
changes, cancellations, credits, and returns. Ensure a high level of
order entry accuracy and attention to detail to minimize errors and
support customer satisfaction. Professionally handle a high volume of
inbound customer calls and emails with confidence, courtesy, and
professionalism. Provide timely and accurate information regarding
product availability, pricing, lead times, shipment status, and order
updates. Build positive relationships with customers, distributors, and
internal business partners through effective communication and
follow-through. Research and resolve customer inquiries while
coordinating with Sales, Supply Chain, Manufacturing, Engineering,
Warranty, Technical Service, and Logistics teams. Document customer
interactions and maintain accurate records within company systems.
Escalate complex customer issues when appropriate and ensure timely
resolution. Develop and maintain a strong understanding of products,
systems, processes, and policies. Demonstrate flexibility and
willingness to learn new responsibilities and support changing
business... For full info follow application link. Pentair is an Equal
Opportunity Employer. With our expanding global presence, cross-cultural
insight and competence are essential for our ongoing success. We believe
that a diverse workforce contributes different perspectives and creative
ideas that enable us to continue to improve every day. Race, gender,
ethnicity, country of origin, age, personal style, sexual orientation,
physical ability, religion, life experiences and many more factors
contribute to this diversity. *** APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/3A9D64019AC04FA3

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