Customer Service Manager Data Centers

MODINE MANUFACTURING COMPANY • Racine, WI • 1h ago

JOB REQUIREMENTS: For more than 100 years, Modine has solved the
toughest thermal management challenges for mission-critical
applications. Our purpose of Engineering a Cleaner, Healthier World
means we are always evolving our portfolio of technologies to provide
the latest heating, cooling, and ventilation solutions. Through the hard
work of more than 11,000 employees worldwide, our Climate Solutions and
Performance Technologies segments advance our purpose with systems that
improve air quality, reduce energy and water consumption, lower harmful
emissions, enable cleaner running vehicles, and use environmentally
friendly refrigerants. Modine is a global company headquartered in
Racine, Wisconsin (U.S.), with operations in North America, South
America, Europe, and Asia. For more information about Modine, visit
modine.com. Position Description We are looking for team players who are
curious enough to ask questions and explore new ideas, passionate enough
to serve our customers, and ready to take ownership of challenges and
grow with us. We are a team, first and foremost, and we take pride in
our collaborative efforts. The Customer Service Manager leads the
customer service department by developing strategies, managing
day-to-day operations, and ensuring exceptional service delivery. This
role is responsible for performance management, team development, and
aligning customer service practices with overall business goals to drive
satisfaction, retention, and operational excellence. Key
Responsibilities Oversee daily operations of the customer service team,
ensuring timely and effective resolution of customer inquiries and
escalations. Develop and implement service standards, policies, and
procedures to ensure consistent and high-quality customer experiences.
Monitor key performance indicators (KPIs) such as response time,
resolution rate, customer satisfaction (CSAT), and Net Promoter Score
(NPS). Recruit, train, and mentor staff, including supervisors, leads,
and frontline representatives, fostering a culture of accountability and
continuous improvement. Collaborate cross-functionally with sales,
operations, product, and IT to address customer feedback and improve
service delivery. Identify process inefficiencies and lead initiatives
to enhance systems, workflows, and customer-facing policies. Oversee
workforce planning, including scheduling, forecasting, and resource
allocation to meet service demands. Manage budgets, vendor
relationships, and technology tools related to customer service... For
full info follow application link. Modine is an Equal Opportunity
Employer and Welcomes all Qualified Applicants!
EOE/Minorities/Females/Vet/Disability Modine provides a competitive
benefit package, which could include paid vacation, short term
disability, 401(k), health, dental, vision, life insurance, flex
spending benefits, tuition reimbursement, Health Savings Account and
much more. Human Resources will provide more detail upon your hiring.
*** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/6F736E1C93F942AA

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