Customer Service Representative

National Dentex • Saint Cloud, MN • 1w ago

Rate: $19 USD per hour

Description

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX Thoele Dental Laboratory in St. Cloud, MN.

The regular hours for this position are from 7:30 AM to 5:00 PM Monday through Thursday, 7:30 AM to 11:30 AM on Fridays, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

Answer phones in a timely manner

Process outgoing calls in a timely manner

Troubleshoot technical issues, including shade, material, poor impressions and missing items or information

Build solid relationships with staff members in customer offices as well as dental lab

Analyze remakes by customer and ensure any issues are resolved

Enter/schedule IOS cases

Responsible for Pricing

Account Receivables backup

All other duties as assigned

Skills and Abilities Required:

Must be able to read, write, speak and understand English

Must have computer skills including typing and familiarity with Microsoft Office products

Verbally communicate via telephone-maintaining a positive demeanor

Verbally communicate with all levels of staff-maintaining a positive demeanor

Takes initiative

Listening Skills

Attention to detail and accuracy

Minimum Education and Experience Required:

Required: High school diploma or equivalent

Preferred: Minimum 5 years of experience in a dental environment or call center

Hazardous Materials or Equipment Used:

General office equipment

Physical Requirements:

Perform tasks at multiple workstations-standing and sitting for extended periods of time.

Push, pull, lift, and/or carry up to 25 pounds

Qualifications

Behaviors

Required

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

Education

Required

High School or Equivalent or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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