Description
Application deadline: Aug 24, 2026
Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access.
The Amazon Leo business operations team is looking for a Sr. Technical Account Manager to join our Global Enterprise Services organization, supporting our rapidly growing North American enterprise customer base. You will serve as the primary technical point of contact for Fortune 500 enterprises, telecommunications providers, and other organizations deploying Amazon Leo satellite connectivity across the United States, Canada, and Mexico.
This is not a sales role; instead, it offers you the opportunity to serve as the technical lead and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises. You will provide dedicated technical support and guidance to ensure customers maintain high technical standards in their Amazon Leo service delivery, enabling them to successfully deploy, manage, and support satellite connectivity for their business operations. Your technical acumen and customer-facing skills will enable you to effectively represent Amazon Leo within a customer's environment, driving discussions with senior leadership regarding service implementation, integration challenges, support escalations, and technical optimization. You will provide proactive technical guidance to help customers plan and implement solutions using best practices, while keeping their Amazon Leo deployments operationally healthy and resilient.
Key job responsibilities
Serve as primary technical point of contact for enterprise customers post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery
Provide proactive technical guidance to customer technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards
Coordinate engineering support resources and drive technical optimization initiatives across customer deployments
Manage technical support processes for customer-reported issues, ensuring rapid resolution and maintaining customer confidence in Amazon Leo technical capabilities
Engage customers and their field teams in technical workshops and focused meetings to communicate technical best practices and post-sales support protocols
Develop and refine customer-facing technical collateral, integration guides, and troubleshooting documentation
Work closely with Customer Delivery Managers to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance
Identify opportunities to improve customer technical capabilities through training, certification programs, and technical enablement initiatives
Coordinate with Customer Delivery Engineers (CDEs) for complex customer integrations requiring custom technical solutions
Enable rapid problem-solving protocols through direct operational integration and coordination with internal engineering teams
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
About the team
As a member of Global Enterprise Services (GES), you will be joining the Customer Delivery (CD) team, a customer-facing regional group of experts that serves as the technical execution engine behind all B2B direct and indirect customers. You will work specifically with enterprise customers, supporting Fortune 500 companies, telecommunications providers, and other organizations who deploy Amazon Leo services for their business operations.
Basic Qualifications
Bachelor's degree in a STEM field, or equivalent industry experience
Experience in a similar role such as technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or service delivery manager
Experience leading in a customer-facing role in the technology industry or equivalent
Experience managing executive customer relationships and key business stakeholders
Experience prioritizing and delivering projects on time in a fast-moving environment
Speak, write, and read fluently in English
Experience with operational troubleshooting across two or more of: networking, back-office integration, wireless telecommunications (satellite or cellular), cloud integration, field support management
Preferred Qualifications
Experience communicating and presenting to senior leadership
Experience in a 24x7 operational services or support environment
Experience making business recommendations and influencing stakeholders
Experience in systems administration, network administration, AWS cloud app development, DevOps or site reliability engineering
Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites, or experience in reliability/maintenance environments
Experience in satellite, telecommunications, or connectivity infrastructure within North American markets
Experience as a technical lead in a customer-facing role with North American telecom operators, broadcast media, or energy sector customers
Familiarity with telecom backhaul, network architecture, or RF optimization
Additional language capability - one or more of: French or Spanish
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
USA, , - 153,600.00 - 207,800.00 USD annually
