Working Title: Quality Control Specialist
Job Class: Human Services Program Representative 2
Agency: Human Services Dept
Job ID : 96460
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 08/19/2026
Closing Date : 09/04/2026
Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office
Division/Unit : Department of Human Services (DHS) / Office of Inspector General (OIG) - BGS EAA Quality QM
Work Shift/Work Hours : Day Shift / 8:00 a.m. - 4:30 p.m.
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $32.97 - $48.60 / hourly; $68,841 - $101,476 / annually
Classified Status : Classified
Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The Department of Human Services (DHS) is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
**This position is eligible for telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.
The Background Studies Division (BGS) in the Office of Inspector General has an opening for a Quality Control Specialist to join our highly collaborative Quality Management (QM) team. Through the application of quality management methods, principles, and techniques, this position serves as a principal quality control specialist coordinating comprehensive quality control activities and analysis for the statewide Background Studies program and system(s) including but not limited to, quality reviews, process control and analysis, and monitoring of system misuse. The position uses data trending methods and knowledge of state and federal program requirements to perform activities that support the achievement of high-quality standards and the efficacy of Background Studies program products, services, systems, and processes while ensuring conformance with state and federal statutes and regulations that traverse publicly funded healthcare and human services programs.
Responsibilities include but are not limited to:
Lead planning, development, and implementation of comprehensive quality control activities and initiatives within the Background Studies program and the complex DHS background study system(s) used by and required for multiple state-wide agencies.
Coordinate and evaluate performance and process data, trends, and other ongoing practices to ensure increased program efficiency, effectiveness, and stakeholder satisfaction. Develop reports to ensure quality control and quality improvement through enhanced data-driven system and process monitoring.
Maintain overall monitoring of provider misuse of the NETStudy 2.0 system.Recommend quality control strategies and collaboratively develop integrated processes for addressing system misuse.
Collaborate with QM team members and other division staff to perform root cause analysis; identify, analyze, and propose solutions for underlying causes of problems or inefficiencies in BGS processes, systems, or operations.
Assess quality findings and develop recommendations regarding Background Studies policy, service delivery, technology systems/system use, and compliance-related processes, collaborating with affected programs and agencies as appropriate.
Maintain up-to-date knowledge of complex multi-program regulations, policies, and procedures.
Work with staff and representatives from Office of Inspector General (OIG) divisions, Department of Human Services (DHS), other state agencies, counties, tribal communities, and other stakeholders as appropriate to support compliance with applicable state and federal background study laws, rules, regulations, and standards.
Minimum Qualifications
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
Three (3) years of quality management experience in a compliance or regulatory work unit.
AND
Experience must demonstrate the following:
Working with quality management systems, including methods, principles and techniques.
Working knowledge of quality management standards and government compliance.
Monitoring data against benchmarks for process standardization, root cause analysis, or performance improvement.
Preparing reports and/or data by gathering, analyzing, and/or summarizing relevant information or findings.
Analyzing and interpreting statutes, regulations, and/or policy guidance, particularly regarding publicly funded health and human service programs.
Using computers/software applications, including collaborative platforms such as SharePoint, WebEx; and/or Microsoft applications: Word, Excel, Outlook, PowerPoint, Access, and/or Teams.
Preferred Qualifications
Any certification in Quality Management, Project Management Professional (PMP), or other business process improvement (Six Sigma, Kaizen, etc.)
Certified in Criminal Justice Information System (CJIS) Security Awareness.
Knowledge of the Office of Inspector General's (OIG) regulatory, compliance, and program integrity focus; and its relationship to Department of Human Services (DHS).
Knowledge of the Human Services Background Studies Act, MN Statutes, Chapter 245C.
Ability to understand and quickly process data, policy, and research questions.
Possess analytical abilities and apply critical thinking skills in determining courses of action.
Demonstrated skills in research, decision-making, meeting facilitation, and public speaking.
Variety of experiences working effectively with others from different backgrounds and cultures.
Additional Requirements
This position requires successful completion of the following:
It is the policy of the Department of Human Services that the individual selected for this position successfully complete a background investigation prior to employment, including the following components:
Criminal background check
Reference check
Fingerprinting check (MNJIS/CJIS)
Complete the Criminal Justice Information System (CJIS) Security Awareness training within 3-business days from the start of employment; and successfully obtain/retain CJIS certification annually.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
