Working Title: Member Services Representative
Job Class: State Program Administrator
Agency: Minnesota Management & Budget
Job ID : 96391
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers and bidders simultaneously
Date Posted : 08/18/2026
Closing Date : 08/24/2026
Hiring Agency/Seniority Unit : Minnesota Management & Budget
Division/Unit : Enterprise Employee Resources / Enrollment & Benefits
Work Shift/Work Hours : Day Shift
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $24.40 - $35.30 / hourly; $50,947 - $73,706 / annually
Classified Status : Classified
Bargaining Unit/Union : Minnesota Association of Professional Employees (MAPE)
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Minnesota Management and Budget (MMB) is seeking a Member Services Representative to join the State Employee Group Insurance Program (SEGIP) team. This position will provide group insurance and benefits-related services to state employees, their dependents, and retirees. Serving as an insurance and benefits expert, this position will also advise agency human resources staff on state, federal, and SEGIP policies and procedures to ensure compliance.
Job duties for this position include:
Serving as initial contact for employees, former employees, and agency human resources staff and providing exceptional customer service
Communicating eligibility provisions, billing procedures, policies, labor contracts, and applicable laws related to benefits administration
Administering SEGIP's enrollment, billing, and benefit payroll adjustments in accordance with plan documents, union contracts, and applicable laws
Reviewing and determining benefits eligibility for employees and their dependents
Enrolling eligible retirees in COBRA
Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) options for this position are dependent on where the employee lives. Employees that live in Minnesota or a bordering state may telework up to 100%, except for instances where the employee may have to be on-site for occasional mandatory meetings or events.
Minimum Qualifications
To facilitate proper years of service crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Candidates must clearly demonstrate all the following qualifications on their resume. Resume tips are available here (https://mn.gov/mmb/careers/applicant-help/resume-tips/) .
Two (2) years of experience in a human resources environment providing administrative support for benefits administration OR one (1) year of experience administering employee benefits in a human resources information system (HRIS)
Experience must include:
Customer service and communication skills sufficient to clearly and professionally explain insurance policies, eligibility rules, and SEGIP procedures by phone and in writing
Organizational skills sufficient to manage multiple inquiries and cases simultaneously; maintain accurate enrollment and billing records; track and resolve discrepancies; and meet deadlines
Knowledge of and ability to interpret complex administrative policies, procedures, and laws related to benefits and insurance eligibility requirements
Computer, data entry, and spreadsheet management skills sufficient to effectively navigate and understand multiple software applications, databases, and spreadsheets
Analytical and problem-solving skills sufficient to independently research and resolve problems related to benefits and insurance enrollment, deductions, and billing
Demonstrated respect for diversity and a commitment to fostering an inclusive and collaborative work environment
Preferred Qualifications
MMB values diverse perspectives and encourages all qualified candidates to apply, even if they do not meet 100% of the preferred qualifications. Your unique skills and background might be just what we need!
Experience processing human resources or benefits transactions in PeopleSoft or another Oracle product
Experience working in a unionized environment and interpreting collective bargaining agreements
Knowledge of the Minnesota Government Data Practices Act and Federal HIPAA laws as they relate to insurance information
A bachelor's degree in human resources management, business administration, or public administration
Additional Requirements
It is the policy of Minnesota Management and Budget that a successful candidate must pass all required checks prior to employment which may consist of the below checks:
SEMA4 records check (applies to current and past state employees only)
Criminal history check
Reference check
Social Security and address verification
Education verification
Conflict of interest review
Other legally or internal policy required checks
A criminal history does not automatically disqualify candidates, and each case will be reviewed individually on a case-by-case basis and in alignment with fair and equitable hiring practices.
Minnesota Management & Budget does not participate in E-Verify. Minnesota Management & Budget will not sponsor applicant work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
