Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally.
The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses.?We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.?
Here are a few reasons why we think you'd love working here:
Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally.?
Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.
Design is centrally responsible for the design supporting all consumer-facing and business products and tooling for the Disney Entertainment & ESPN portfolio, including sports, entertainment, enterprise, UX, creative services and design research.
The Principal Research Operations Mgr designs, scales, and optimizes the systems that enable high-velocity, high-quality UX research across the organization.
This systems design role will architect and scale the research operations infrastructure within Disney Entertainment and ESPN Product and Technology division (DEEP&T). The role sits within our design team and will enable research systems that rely on a strong connection between UX research, experience design, product, legal, finance, procurement, and security.
Key Responsibilities
Research Operations Systems Architecture
Design and evolve ResearchOps infrastructure (tools, vendors, governance, budgeting, knowledge management)
Assess the current state of the organization, identify systemic challenges, and create the plan to connect fragmented workflows into cohesive, scalable systems
Continually reassess structures and processes to help scale Research Operations alongside UXR
Drive Research Velocity & Efficacy
Design new processes for participant recruitment and conduct participant recruitment
Consolidate and rationalize research tools and vendors
Establish standardized workflows and governance frameworks
Establish best practices and documentation standards
Develop and mentor junior ResearchOps team members (if applicable)
Support responsible distribution of research across the organization where appropriate.
Own Operational Strategy Within UX Research
Develop annual operational roadmaps aligned to research and product strategy
Forecast research operations capacity and budget needs
Define and track operational OKRs (e.g., study throughput, cost per study, vendor performance, designer and researcher time saved)
Lead Cross-Functional Influence
Partner with Legal, Finance, Procurement, IT, and Security to streamline research approvals and compliance
Influence investment decisions related to tools, panels, and vendors
Translate operational constraints into executive-ready insights
What Success Looks Like (6-18 Months)
Executives understand and can articulate ResearchOps ROI
Vendor and tool landscape rationalized and optimized, including a research repository utilized across cross-functional teams
Designers, cross-functional partners, and researchers report increased clarity and decreased friction
Research cycle time measurably reduced
Operational metrics dashboard adopted by research leadership
Clear governance model implemented and understood
Qualifications
Required Experience
10+ years in ResearchOps, UX Research, Program Management, or similar operational role
Demonstrated experience in both doing the day-to-day work of research operations while designing scalable systems
Experience managing vendor contracts and research tooling ecosystems
Experience working cross-functionally with Legal, Procurement, Finance, or Security.
Bachelor's degree required
Preferred Experience
Building and scaling a ResearchOps function and team in prior role
Budget forecasting and financial modeling.
Governance and compliance framework design
Building operational strategy aligned to product or research roadmaps
Managing or mentoring others (formal or informal)
The hiring range for this position in San Francisco, CA is $187,900 - $252,000 per year and in Glendale, CA is $171,600 - $230,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Job ID: 10157094
Location: San Francisco,California
Job Posting Company: Disney Entertainment and ESPN Product & Technology
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
