Job Description
The IT Supervisor is responsible for troubleshooting Point of Sale (POS) issues during event day events, and assisting in IT projects from asset management, organization, and efficiency in between events, ensuring that they are aligned with the IT Lead for the venue who will also support department and company initiatives.
Compensation Data
COMPENSATION: The Hourly rate for this position is $21.00 to $23.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.
Job Responsibilities
KEY RESPONSIBILITIES
Supervise and support Point of Sale (POS) technology operations throughout the stadium, including concessions, premium clubs, suites, bars, and portable locations.
Ensure POS terminals, payment devices, printers, scanners, and related equipment are operational and event-ready prior to gates opening.
Conduct pre-event system checks and coordinate the deployment, configuration, testing, and verification of POS equipment.
Provide immediate troubleshooting and technical support during NFL games, concerts, and other stadium events to minimize downtime and operational disruption.
Diagnose and resolve POS hardware, software, connectivity, payment processing, printer, and peripheral issues.
Monitor POS system performance and proactively identify potential equipment or system failures.
Escalate critical issues to internal IT teams, POS vendors, payment processors, or stadium technology partners as needed.
Support POS menu programming, item configuration, pricing updates, revenue center configuration, and terminal assignments.
Verify approved menu, pricing, tax, and payment configurations are accurately deployed.
Maintain inventory and accountability for POS terminals, payment devices, printers, tablets, networking equipment, and other technology assets.
Oversee the distribution and collection of portable or temporary POS equipment.
Document equipment failures, technical incidents, outages, and resolutions to identify recurring issues and support continuous improvement.
Participate in POS upgrades, software deployments, system conversions, technology projects, and new equipment installations.
Maintain organized POS storage, repair, staging, and equipment preparation areas.
Perform other technology and operational duties as assigned.EVENT-DAY LEADERSHIP
Serve as a primary point of contact for POS technology support during stadium events.
Maintain a visible stadium presence and respond rapidly to critical POS issues.
Prioritize technical support based on operational impact, revenue risk, and guest service needs.
Communicate system status, outages, and resolution timelines to managers and operational leaders.
Manage multiple simultaneous technical issues in a high-volume stadium environment while remaining calm and solutions-focused.
Ensure unresolved event-day issues are documented, communicated, and assigned for follow-up.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
Working towards or possess an associate degree in information technology, Computer Science, or a related field (preferred but not required)
1+ years of experience working with IT Systems, ideal candidate has experience with Point-of-Sale systems
Has experience working in a concessions/stadium environment (preferred)
Proven ability to effectively troubleshoot IT issues
Basic understanding of IT systems and infrastructure
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Ability to work under pressure and meet deadlines
Ability to work stadium/arena events while constantly on the move between properties
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .
