Start Date: 8/10
Pay: $20.00/Hr
Training: 4 weeks in length. Onsite everyday. Monday - Friday 8:00am - 5:00pm
Schedule: Monday - Friday 8:00am - 5:00pm
Location: Shoreview, MN. Hybrid schedule after training
Duration: 12 Month Contract
Job Description:
Responsible for handling complex, escalated, high-value, or high-profile customer inquiries and complaints that require special attention. These cases may come from senior leadership, regulatory agencies, business partners, or internal management teams.
Key responsibilities include:
Investigate and resolve escalated customer issues through research, analysis, and problem-solving.
Make and receive outbound and inbound calls with customers, clients, bankers, regulatory agencies, and other stakeholders to gather information and drive issue resolution.
Review loan, credit, claims, servicing, and transaction records to ensure compliance with company policies, contractual requirements, investor guidelines, insurer standards, and government regulations.
Conduct detailed investigations to identify root causes, determine corrective actions, and ensure accurate resolutions.
Research products, terms, conditions, policies, and procedures to support decision-making and customer communication.
Prepare written correspondence and process complex monetary and non-monetary transactions or account corrections.
Document findings, risks, issues, and resolutions clearly and accurately.
Evaluate work involving areas such as underwriting, regulatory compliance, fraud prevention, fair lending, and servicing operations.
Exercise decision-making authority similar to a first-line supervisor, including approving exceptions or overrides within established guidelines.
Escalate unresolved issues or recommendations that exceed authority limits to senior management.
Support remediation projects, perform ongoing quality reviews, generate reports, and summarize findings and trends.
Provide team leadership, guidance, and work direction as needed.
Qualifications
Highschool Diploma
3+ years of customer service experience
Preferred 2+ years experience in one or more of the following: operations, underwriting, or quality assurance within the financial industry
Prior banking or branch/community bank experience would be helpful
Prior experience with deescalating calls would be preferred.
Strong interpersonal skills
Strong multi-tasking ability
Strong written and verbal communication
Ability to handle multiple cases at once
Job Type & Location
This is a Contract position based out of Shoreview, MN.
Pay and Benefits
The pay range for this position is $19.21 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Shoreview,MN.
Application Deadline
This position is anticipated to close on Jul 22, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
