Quality Lead

KeyBank NA • Cleveland, OH • 1h ago

Location:

4910 Tiedeman Road, Brooklyn Ohio

Job Summary

The Quality Lead coordinates all planning, execution, and recap functions involved in testing and injecting quality safeguards into the development and deployment of software applications. May lead other QA professionals or serve as the sole QA resource on a project. Responsible for fostering collaboration and cooperation with the broader project team to deliver a high-quality product.Essential Functions

Leads the QA team for a project and is accountable for all activities conducted to ensure quality.

Oversees quality throughout all phases of the project, including requirement review, test script preparation, test execution, and recap.

Identifies gaps and confusion in the user interface, workflow, or requirements and communicates risks related to technical debt, schedule slippage, or other concerns to the project team.

Schedules QA resources and estimates the QA portion of project timelines and forecasts.

Manages testing needs with Shared Services and oversees PLC checkpoints.

Calculates and manages traceability and test coverage metrics.

Assists with test result triage and reports on overall application and project health.

Intercedes with remediation efforts when appropriate to maintain quality standards.

Creates a collaborative partnership with the Tech Lead, Project Manager, Business Analysts, and other project participants.

Actively engages in grooming sessions, status meetings, and other project-related discussions.

Manages human capital for the assigned effort, including mentoring and task delegation.

Leads the testing communication plan and drives planning, execution, and reporting with team members.

Liaises with key stakeholders to ensure alignment on quality goals and deliverables.

Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

Bachelor's Degree in a related field such as computer science, information systems, or engineering or equivalent experience (preferred)

Work Experience

3+ years of experience in software quality assurance, testing, or related roles (required)

Experience leading QA efforts in Agile environments (preferred)

Familiarity with project estimation, resource planning, and stakeholder communication (required)

Licenses and Certifications

ISTQB Advanced Level Test Manager or equivalent certification (preferred)

Agile, Scrum, or project management (e.g., PMI-ACP, CSM) certifications (preferred)

Skills

Ability to lead QA efforts across the full software development lifecycle and ensure alignment with project goals

Skilled in estimating QA effort, scheduling resources, and managing testing milestones

Proficient in triaging test results and coordinating remediation efforts with development teams

Strong communication and collaboration skills to work with cross-functional teams and key stakeholders

Experienced in calculating and managing metrics to ensure thorough test coverage

Capable of managing PLC checkpoints and Shared Services coordination

Ability to manage human capital, delegate tasks, and mentor junior QA staff

Familiarity with test management and defect tracking tools such as JIRA, TestRail, Zephyr, and Azure DevOps

Strong problem-solving skil

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