Help Desk Analyst

Whitcraft LLC • Lakewood, OH • 1h ago

About Us:

As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality.

The Pursuit family of companies has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products.

About the Opportunity:

We are looking for a Helpdesk Analyst with strong diagnostic and analytical skills to support applications, infrastructure, and end-user systems throughout the multi-site organization.

Location: 23555 Euclid Avenue, Cleveland, Ohio 44117

Work Hours : 7:30 am - 4:00 pm

Responsibilities:

Provide phone support for company employees worldwide for a portion of the day

Perform installation of PC hardware and software.

Perform onboarding and deboarding duties for end users.

Assist in network and hardware troubleshooting.

Assist in performing preventative maintenance and upgrades on servers.

Help to facilitate and participate in project related work.

Perform hands on tasks determined by the information systems staff.

Assist in updating user and technical documentation.

Embrace I.T. shared services approach of supporting the entire business when applicable.

Required Qualifications:

Associate's degree in computer science, information technology, or related-field

At least 2 years of experience working in IT

Must be able to read, write, and speak fluent English

Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full-time basis.

Must be able to perform work subject to ITAR/EAR regulations.

Preferred Qualifications:

A Bachelor's degree in computer science, information technology, or related-field is preferred.

Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira Service Management, Invgate, Solarwinds Web Helpdesk

Experience working with remote support tools such as LogMein Rescue, NinjaOne, TeamViewer, ConnectWise, Zoho Assist, Splashtop, or BeyondTrust Remote Support

Ability to read and interpret technical instructions and follow work instruction especially regarding check lists.

Adept in writing technical solutions and providing helpdesk ticket updates

Energetic, organized, and detailed oriented.

Highly developed interpersonal skills and the ability to work well in a team-based environment.

Customer focused and pragmatic problem solver.

Ability to work Independently, with minimal supervision.

Technically inclined in modern computer systems

Working Conditions

Must be able to have prolonged periods sitting at a desk and working on a computer.

Must be able to frequently sit, stand and walk.

Must be able to lift and carry up to 15 pounds.

Requires mobility in a manufacturing plant environment while using Personal Protective Equipment.

Personal protective equipment (e.g., safety glasses and safety shoes) is required on the shop floor

Must be able to have prolonged periods sitting at a desk and working on a com

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