Senior Operations Manager

Aston Carter • Santa Monica, CA • 1h ago

Job Description

The Operations Manager is responsible for overseeing the day-to-day operations, including customer service, supply chain coordination, logistics, inventory visibility, and operational performance. This role serves as the operational leader, providing oversight of customer service and supply chain functions while ensuring effective coordination between sales, customers, suppliers, transportation providers, warehouses, and ownership.

Responsibilities

Lead, coach, and develop customer service and supply chain personnel.

Establish performance expectations, accountability standards, and operational metrics.

Serve as the primary escalation point for customer, sales, logistics, and operational issues.

Foster a culture of ownership, responsiveness, and continuous improvement.

Oversee customer service operations, order execution, and issue resolution.

Ensure customer commitments are executed effectively through collaboration with sales and operational teams.

Maintain visibility into inventory positions, inbound supply, transportation activity, and operational risks.

Coordinate with suppliers, carriers, freight forwarders, warehouses, and other service providers to support efficient operations.

Monitor logistics performance and guide recovery efforts when operational disruptions occur.

Develop and monitor KPIs, reporting, and performance metrics across customer service, supply chain, and logistics functions.

Provide ownership with visibility into operational performance, inventory position, service levels, and supply chain risks.

Lead root cause investigations and corrective action initiatives.

Develop and improve processes, SOPs, reporting tools, and operational workflows to support business growth and scalability.

Essential Skills

7+ years of experience in operations, supply chain, logistics, customer service, or related business functions.

Previous leadership or management experience.

Strong analytical, organizational, and problem-solving skills.

Experience managing cross-functional operations in a fast-paced environment.

Advanced proficiency in Microsoft Excel and business reporting.

Excellent communication and relationship management skills.

Additional Skills & Qualifications

Experience with international supply chains, ocean freight, drayage, trucking, and transportation management.

Experience with inventory management, import operations, or procurement support.

Experience developing KPIs, SOPs, and operational reporting.

Experience with ERP systems such as Microsoft Dynamics.

Bachelor's degree in Business, Supply Chain, Operations, Logistics, or a related field.

Work Environment

The position is fully onsite, operating Monday through Friday in Brentwood. This is a direct placement opportunity with a well-established family-owned business.

Job Type & Location

This is a Permanent position based out of Santa Monica, CA.

Pay and Benefits

The pay range for this position is $110000.00 - $120000.00/yr.

holiday pay, 401k contributions, PTO, health, detal, vision,

Workplace Type

This is a fully onsite position in Santa Monica,CA.

Application Deadline

This position is anticipated to close on Jul 15, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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